Concierge Agent

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking a dedicated Concierge to enhance guest experiences by providing exceptional service and assistance. The role requires strong communication skills, organizational abilities, and a passion for guest service. Candidates should have at least one year of experience in customer service and be able to handle multiple requests efficiently.

Qualifications

• Passion for guest service.
• Fluency in English; secondary language preferred.
• Ability to handle multiple tasks and guest requests.

Responsibilities

• Provide assistance with various guest requests.
• Maintain a network of service providers.
• Ensure efficient handling of luggage and messages.

Skills

Communication

Problem Solving

Interpersonal Skills

Organizational Skills

Education

Minimum 1 year experience in customer service

Tools

Opera Property Management System

Microsoft Office Suite

Job description

• Be knowledgeable about hotel facilities updated on activities promotions and happenings in the hotel/city and be able to provide accurate information to guests.
• Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
• Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
• Ensure availability of printed materials such as brochures of local attractions sister hotels restaurants city maps etc. which may be handed over to guests.
• Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel) shows recreation tours transport florists doctor dentist child care and any other services which are not available at the hotel.
• Respond to queries positively.
• Develop guest preference records and guest history.
• Follow through all endorsements at the concierge and ensure completion.
• Ensure that all luggage messages parcels etc. are handled delivered retrieved or stored efficiently.
• Be transparent and responsible on matters involving finances.
• Maintain absolute integrity and trustworthiness in the team.
• Promote and follow a safe work environment.
• Promote and lead a service driven results driven work environment.
• Follow departmental SOPs (Standard Operating Procedures) including all safety policies.
• Other duties as assigned.

Qualifications :

• Passion for guest service
• Excellent written and verbal communication interpersonal and leadership skills.
• Highly organized resultsoriented with the ability to be flexible and work well under pressure
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Fluency in English secondary language preferred.
• Minimum of 1 year previous experience in a customer service industry.
• Must have the ability to handle a multitude of tasks and Guest requests.
• Computer proficiency in a Windows environment (Word Excel PowerPoint).
• Knowledge of Opera or Opera cloudProperty Management System an asset.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs remaining calm and courteous at all times.

Remote Work :

No

Employment Type :

Fulltime