Concierge

Sobha Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is looking for a male Concierge to provide exceptional guest service at the Crest Grande. The ideal candidate will welcome guests, manage inquiries, and assist with organizing activities to ensure a pleasant stay. Successful candidates should possess excellent communication skills, empathy, and knowledge of the local area. This role offers an opportunity to engage with guests, ensuring they feel valued and attended to throughout their stay.

Qualifications

• Ability to listen and empathize with guests' needs.
• Strong communication skills for coordinating and answering inquiries.
• Knowledge of local venues and activities for recommendations.

Responsibilities

• Answer inquiries and direct phone calls.
• Ensure guests feel welcomed and maintain company culture.
• Assist guests with various needs and requests.

Skills

Empathy

Excellent communication

Resourcefulness

Customer service

Job description

New Requirement concierge male for the Crest Grande

• Answer inquiries direct phone calls and coordinate.
• Make sure that every guest feels welcomed while always maintaining company culture
• To assists guests with a variety of needs.
• To focus on helping guests save time and ensuring that things are as convenient and Pleasant as possible throughout their stay.
• An ability to listen and have empathy with the guests/ residents.
• Be resourceful which requires a good network and a determination not to take no for an answer.
• To provide local information and helping guests organize any activities they wish to do
• To builds a detailed itinerary for a guest while other times he or she simply answers questions or points guests in the right direction
• Welcome customers upon entrance and confirm reservations
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
• Understand customers needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Arrange events excursions transportation etc. upon request from hotel residents.
• Answer the phone and make reservations take and distribute messages or mail and redirect calls.
• Respond to complaints and find the appropriate solution