Commercial Assistant

Easy And Fast To Upload Your CV; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A dynamic company in Dubai is looking for a Sales Coordinator to provide administrative support and manage key accounts in the Middle East, specifically Iraq, Syria, and Jordan. The role requires a Bachelor's degree in a relevant field, along with 2-3 years of sales coordination experience, preferably in the FMCG or food industries. Fluency in English is essential, and Arabic language skills are desirable. Proficiency in ERP/CRM systems and advanced Excel is necessary, with SAP experience being a plus.

Qualifications

• Minimum 2-3 years in sales coordination/order management, preferably in FMCG/food.
• Regional experience in the Middle East required.
• Fluent in English; Arabic desirable.

Responsibilities

• Provide sales administrative support and key-account coordination.
• Manage orders from receipt to delivery, ensuring accurate handling.
• Coordinate with Finance, Quality, and Supply Chain as needed.

Skills

Customer focus

Attention to detail

Clear communication

Organization

Problem solving

Teamwork

Education

Bachelor's in Business, Commerce, Supply Chain or related

Tools

ERP/CRM (SAP preferred)

Excel

Power BI

Job description

Location JAFZA Dubai UAE (Office-based)

Job purpose Provide sales administrative support and key-account coordination for Middle East markets (primary: Iraq Syria Jordan; secondary: GCC). Ensure accurate order handling timely deliveries and clear crossfunctional communication. SAP knowledge is a plus.

Core responsibilities

• Order management: receive/validate POs, enter orders in ERP/CRM (SAP helpful), track status, prepare pro forma invoices and export paperwork, liaise with warehouse/logistics and freight forwarders.
• Key-account support: act as primary contact for assigned accounts, follow up on orders/quotations, support account reviews and promotions.
• Commercial controls: monitor promotional budgets, reconcile monthend trade promotions and credits, track turnover by country.
• Reporting & data: maintain customer master sales trackers and CRM; produce weekly/monthly reports (orders shipments revenue vs target receivables).
• Cross-functional liaison: coordinate with Finance Quality Regulatory Supply Chain and Head Office; escape issues as needed.
• Process & compliance: recommend process improvements, ensure SOP and export compliance, support audits.

KPIs

• Order accuracy (target 98%)
• Ontime shipment confirmations
• Order to dispatch lead time
• Report timeliness and accuracy
• Days Sales Outstanding (DSO) for assigned accounts
• Promotional budget variance

Requirements

• Education: Bachelors in Business Commerce Supply Chain or related.
• Experience: 23 years in sales coordination/order management (FMCG/food preferred); regional experience in Middle East required.
• Languages: English fluent; Arabic desirable.
• Systems: Advanced Excel; ERP/CRM experience required (SAP a strong plus); Power BI advantageous.

Skills & competencies

• Customer focus, attention to detail, clear communication, organization, problem solving, teamwork.

Working relationships

• Internal: Sales Operations Warehouse Logistics Finance Quality Head Office.
• External: Distributors customers freight forwarders customs brokers.

Tools

• ERP/CRM (SAP preferred) Excel Outlook Power BI document management systems.