Cluster Sales Executive - Delta Hotels by Marriott Jumeirah Beach Four Points by Sheraton Sheik[...]

Marriott Hotels Resorts; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading hospitality company in Dubai seeks an experienced individual for guest service roles. This position requires strong sales techniques, customer service skills, and over 2 years of experience. Responsibilities include processing reservation requests, training employees, and ensuring guest satisfaction. The ideal candidate will maintain professionalism and uphold Marriott's brand standards. A high school diploma or equivalent is required, along with the ability to work well in a team-oriented environment.

Qualifications

• At least 2 years of related work experience.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality

Responsibilities

• Process guests' requests and maintain loyalty to Marriott.
• Assist management in training and motivating employees.
• Ensure professionalism in appearance and conduct.

Skills

Sales techniques

Customer service

Team collaboration

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Contact appropriate individual or department (e.g. Sales Data Administration Accounting) as necessary to resolve guest calls requests or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott including upselling. Determine and give complimentaries to guests as gifts for their patronage (e.g. rewards points show tickets gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests changes and cancellations received by phone fax or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer record and process all guest calls requests questions or concerns. Perform general office duties to support Sales & Marketing (e.g. filing sending emails typing faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

IC