Cluster Reservation Agent

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Reservation Manager to optimize booking processes and maximize revenue. The role demands previous experience in reservations, fluency in English and Arabic, and familiarity with Opera PMS. You will handle reservations, manage inventory, and support the sales team. The successful candidate will also contribute to enhancing guest satisfaction and follow hotel standards. Competitive visa assistance and accommodation are provided.

Benefits

Visa assistance

Accommodation

Flight support

Qualifications

• Previous experience in reservation or royal service required.
• Fluency in verbal and written English and Arabic is essential.
• Luxury hotel sales experience is an advantage.

Responsibilities

• Handle reservation management and ensure accurate billing.
• Maximize rooms revenue through effective upselling.
• Support the Cluster Reservation Manager with projects.

Skills

Fluency in English

Fluency in Arabic

Reservation management

Upselling techniques

Inventory management

Tools

Opera Property Manager System

Microsoft Windows applications

Job description

Job Description

Reporting to the Cluster Reservation Manager, responsibilities and essential job functions include but are not limited to the following :

• Understand the key principles of FRHI Pricing Strategies and Revenue Management
• Handling reservation management including managing blocks, chasing rooming list from Sales team & clients, inventory management for groups, ensuring accurate billing instructions and managing group rates codes.
• To have a general understanding of Groups Management - including cut off dates, blocking and booking policies and procedures
• Maximize rooms revenue through the conversion of telephone calls into sales
• Utilize effective upselling techniques
• Understand and take reservations to support the revenue management strategies employed by Cluster Reservation Manager.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities whenever required.
• Understand Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.
• Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
• Complete understanding and effective execution of current and new RM tools, includes Opera PMS / S&C.
• Be involved in all property PMS Conversions
• Be fully conversant with all market segments and rate plans used across all distribution channels and to be flexible in sales technique through offering the right product to the right customer at the right time.
• Support the Cluster Reservation Manager with ad-hoc projects as required
• Follow department policies, procedures and service standards

Qualifications

• Previous Reservation or Royal Service related experience required
• Previous Opera Property Manager System experience required
• Fluency in verbal and written English and Arabic is required.
• Computer literate in Microsoft Window applications required
• Luxury hotel sales experience, having had varied market mix experience

Additional Information

Visa Requirements :

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

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