Club Lounge Receptionist

InterContinental Hotels Group; United Arab Emirates; On-site; AED 45,000 - 60,000; Full time

Job summary

A luxury hotel in the UAE is seeking a Club Lounge Receptionist for their Front Office team. This role focuses on delivering exceptional service in the exclusive Club InterContinental Lounge. Responsibilities include welcoming guests, managing check-ins, and ensuring guest preferences are met. Candidates should have prior experience in luxury hotels, excellent communication skills, and a polished appearance. Join us for a rewarding career with competitive benefits and a collaborative environment.

Benefits

Competitive salary

Impressive room discounts

Best training in the business

Qualifications

• Previous experience in Front Office or Guest Relations in a luxury hotel.
• Ability to work flexible shifts, including weekends and public holidays.
• Polished appearance and courteous demeanor.

Responsibilities

• Welcome guests with warmth and professionalism.
• Manage check-in and check-out processes.
• Handle inquiries and resolve concerns for Club Lounge guests.
• Promote Club Lounge offerings and hotel facilities.

Skills

Excellent communication and interpersonal skills

Strong attention to detail

Professional appearance and demeanor

Guest-centric mindset

Fluency in English

Additional languages

Tools

Opera or similar PMS

Job description

At InterContinental Abu Dhabi, we take pride in delivering personalized, elevated experiences to our most valued guests. We are currently seeking a refined and service-driven Club Lounge Receptionist to join our Front Office team and provide exceptional service within our exclusive Club InterContinental Lounge.

The Club Lounge Receptionist is responsible for delivering a seamless, personalized, and discreet service experience to Club guests, ensuring comfort, exclusivity, and attention to detail from arrival to departure.

A little taste of your day-to-day:

Every day is different, but you’ll mostly do:

• Welcome Club InterContinental guests with warmth and professionalism
• Manage check-in and check-out processes for Club guests where applicable
• Ensure all guest preferences, special requests, and VIP amenities are arranged and followed up
• Act as the main point of contact for Club Lounge guests, handling inquiries and resolving concerns promptly
• Coordinate closely with Front Office, Food & Beverage, Housekeeping, and Concierge teams
• Maintain accurate guest profiles and records in the system
• Promote Club Lounge offerings, hotel facilities, and services
• Ensure the Club Lounge is maintained to the highest standards of cleanliness, presentation, and luxury
• Adhere to InterContinental brand standards, grooming, and service excellence at all times

What we need from you:

• Previous experience in Front Office, Guest Relations, or Club Lounge within a luxury hotel environment
• Excellent communication and interpersonal skills
• Strong attention to detail and a guest-centric mindset
• Professional appearance with a polished and courteous demeanor
• Ability to work flexible shifts, including weekends and public holidays
• Fluency in English is required; additional languages are an advantage
• Knowledge of Opera or similar PMS is preferred

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.