Client Experience & CCS Operations Manager

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent bank in the UAE is seeking a Manager to enhance client experiences through operational support and act as a liaison between clients and internal departments. The ideal candidate will have a university degree in commerce or banking, with a minimum of 3 years of banking operations experience, strong analytical skills, and excellent communication abilities. This is a full-time position based in Abu Dhabi.

Qualifications

• Minimum 3 years experience in a Bank with exposure to Banking Operations.
• Good working knowledge of Back-office operating procedures.
• Must be flexible, dynamic, and ready to work in a challenging environment.

Responsibilities

• Act as a liaison between clients and internal departments.
• Provide operational and administrative support to enhance client experience.
• Assist in reviewing Service Level Agreements with clients.

Skills

Excellent communication skills

Analytical skills

Ability to work independently

Problem-solving skills

Knowledge of Banking principles

Education

University Degree in Commerce or Banking

Job description

A prominent bank in the UAE is seeking a Manager to enhance client experiences through operational support and act as a liaison between clients and internal departments. The ideal candidate will have a university degree in commerce or banking, with a minimum of 3 years of banking operations experience, strong analytical skills, and excellent communication abilities. This is a full-time position based in Abu Dhabi.