Chief Customer Experience & Conduct Audit Leader

Mashreq Bank; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading bank in the UAE is seeking an experienced Vice President of Customer Experience and Conduct Audit. The role requires oversight of audits, risk identification, and insights for process improvements to enhance customer experiences. Ideal candidates should hold a bachelor's degree and have up to 10 years of experience in internal audit, showcasing strong leadership and communication skills.

Qualifications

• Up to 10 years of experience in internal audit.
• Proven leadership skills within banking or finance.
• Strong communication skills necessary for stakeholder engagement.

Responsibilities

• Oversee audits to ensure compliance and effectiveness.
• Identify risks and provide insights for process improvements.
• Enhance customer experience across bank services.

Skills

Leadership

Communication

Risk Identification

Process Improvement

Education

Bachelor's degree

Job description

Chief Customer Experience Conduct Audit Leader – United Arab Emirates

A leading bank in the UAE is seeking an experienced Vice President of Customer Experience and Conduct Audit. This role involves overseeing audits, identifying risks, and providing insights for process improvements to enhance customer experience across the bank's services. Candidates must have a bachelor's degree and up to 10 years of experience in internal audit, along with strong leadership and communication skills.