Channel Team Lead - Hub Delivery Performance

Amazon UAE; Dubai; On-site; AED 179,000 - 257,000; Full time

Job summary

Amazon UAE is seeking a Channel Team Lead - Hub Delivery Performance in Dubai to drive high-impact performance across ADE teams and retail partner activation. You will analyze activation and delivery KPIs, coach field teams, and work with Operations and Program teams to resolve systemic issues and improve the Hub Delivery model.

The role combines frontline leadership with structured performance management, focusing on continuous improvement and scalable execution in a fast-paced logistics

Qualifications

• Experience with data analysis, planning, and performance metrics.
• Bachelor's degree preferred.
• Operations management experience is preferred.
• Experience leading, mentoring, or coaching field-based employees is valuable.

Responsibilities

• Lead the day-to-day performance of Account Development Executives across Hub Delivery territories.
• Set clear expectations for prospecting, onboarding, activation, and ongoing account management.
• Coach ADEs on partner engagement and field execution.
• Provide guidance when onboarding barriers or performance issues arise.
• Develop team capability through feedback, mentoring, and follow-up.
• Monitor activation rates, KPIs, partner performance, and delivery quality.
• Analyze trends and identify recurring systemic problems versus isolated issues.
• Build corrective action plans for underperforming territories.
• Track improvement actions and confirm sustainable results.

Skills

Data analysis

Performance metrics

Planning

Operations management

Team leadership

Coaching

Cross-functional coordination

Territory management

Root cause analysis

Stakeholder management

Education

Bachelor's degree

Job description

Channel Team Lead - Hub Delivery Performance Job Snapshot Role: Channel Team Lead - Hub Delivery Performance Location: Dubai, United Arab Emirates Industry: Logistics and Supply Chain Function: Account Management-Non-Commissioned Experience: Data analysis, planning, and performance management experience Job Type: Full-time Position Overview Channel Team Lead - Hub Delivery Performance in Dubai, United Arab Emirates is a Logistics and Supply Chain opportunity focused on retail partner activation, field team leadership, performance metrics, process improvement, and last mile delivery quality.

Amazon is hiring a results-oriented leader to manage Account Development Executives, strengthen Hub Delivery partner performance, improve territory execution, and convert operational data into corrective actions that support reliable and scalable delivery operations.

Job Details Country: United Arab Emirates City: Dubai Industry: Logistics and Supply Chain Function: Account Management-Non-Commissioned Salary: 16000-23000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context The Channel Team Lead will be responsible for the performance of a team of Account Development Executives who identify, onboard, activate, and support local retail partners participating in Amazon 's Hub Delivery program. This role combines frontline leadership with structured performance management. The successful candidate will assess activation results, delivery quality, territory performance, and operational KPIs while coaching ADEs to improve execution and partner relationships.

A major part of the position involves identifying recurring issues that affect more than one account or territory. By working with Operations, Last Mile, and Program teams, the Channel Team Lead will help resolve these broader constraints and support improvements to the Hub Delivery model.

Key Responsibilities

• Lead the day-to-day performance of Account Development Executives across assigned Hub Delivery territories.
• Set clear expectations for prospecting, partner onboarding, activation, and ongoing account management.
• Coach ADEs on effective partner engagement and field execution.
• Provide practical guidance when team members encounter onboarding barriers or performance issues.
• Develop team capability through regular feedback, mentoring, and structured follow-up.
• Monitor activation rates, operational KPIs, partner performance, and delivery quality.
• Use performance data to identify territories or accounts requiring additional intervention.
• Analyze trends and distinguish recurring systemic problems from isolated partner issues.
• Build corrective action plans for underperforming territories.
• Track improvement actions and confirm whether interventions achieve sustainable results.
• Maintain strong accountability for agreed targets and field commitments.
• Encourage consistent execution of Amazon 's Hub Delivery operating model.
• Review partner pipelines and identify risks that could delay activation.
• Support the team in improving prospect conversion and onboarding completion.
• Monitor partner performance after activation and address early warning indicators.
• Work with Operations teams to resolve execution issues affecting local partners.
• Coordinate with Last Mile stakeholders on delivery reliability and service quality concerns.
• Partner with Program teams when field issues indicate a need for process or program changes.
• Consolidate feedback from multiple ADEs and territories into actionable insights.
• Share findings that can improve partner onboarding, support processes, and overall program design.
• Recommend scalable improvements based on field evidence and performance data.
• Support planning activities associated with territory growth and partner expansion.
• Review performance metrics regularly and prioritize actions according to business impact.
• Promote continuous process improvement within the field team.
• Maintain clear reporting on activation, delivery performance, risks, and corrective actions.
• Build collaborative relationships with local retail partners and internal stakeholders.
• Balance growth objectives with the need to maintain strong delivery and customer service standards.
• Support long-term scalability of the Hub Delivery network through disciplined field execution.

Ideal Profile

• Experience in data analysis.
• Experience with planning, performance metrics, and process improvement.
• Operations management experience is preferred.
• Bachelor 's degree is preferred.
• Experience leading, mentoring, or coaching field-based employees is highly valuable.
• Strong ability to interpret operational KPIs and identify performance drivers.
• Comfortable using data to prioritize corrective actions and coaching requirements.
• Experience with partner onboarding, account development, or territory management is beneficial.
• Strong problem-solving capability when addressing recurring operational issues.
• Ability to work across Operations, Last Mile, and Program teams.
• Clear communication skills with both internal stakeholders and external retail partners.
• Strong organizational capability for managing multiple territories and priorities.
• Ability to maintain accountability while supporting employee development.
• Comfortable operating in a goal-oriented environment with measurable performance targets.
• Experience in logistics, delivery operations, retail partnerships, or field operations is advantageous.
• Strong ownership of partner experience and delivery quality.
• Ability to turn field observations into practical recommendations for program improvement.

Skills Set

• Account Management-Non-Commissioned
• Hub Delivery
• Account Development Executive leadership
• Retail partner onboarding
• Partner activation
• Partner performance management
• Territory planning
• Field team leadership
• Performance metrics
• Data analysis
• KPI monitoring
• Process improvement
• Corrective action planning
• Delivery quality
• Last mile operations
• Logistics and Supply Chain
• Partner development
• Prospecting
• Account coaching
• Team mentoring
• Operations management
• Field execution
• Territory performance
• Root cause analysis
• Partner experience
• Operational reporting
• Cross-functional coordination
• Program improvement
• Last mile delivery
• Activation tracking
• Performance optimization
• Stakeholder management
• Continuous improvement
• Program scalability
• Retail partnerships

Why Join Us

This position offers direct leadership responsibility within a growing last mile delivery model where team performance, partner quality, and operational execution are closely connected. The Channel Team Lead will have the opportunity to develop Account Development Executives while also influencing how Hub Delivery operates across multiple territories. The combination of people leadership, field execution, analytics, planning, and process improvement provides experience that extends beyond traditional account management. The role also creates a pathway toward broader responsibilities in partner management, last mile operations, channel leadership, or program management by providing regular exposure to operational KPIs, territory strategy, stakeholder influence, and scalable program development.

About the Company

Amazon is a global technology and commerce company operating across e-commerce, fulfillment, transportation, logistics, cloud computing, and digital services. Its Hub Delivery program works with local retail businesses to extend last mile delivery capacity through technology, field teams, structured partner management, and performance standards designed to support reliable customer service and scalable network growth.