Channel Team Lead - Hub Delivery Partners

Amazon UAE; Dubai; On-site; AED 167,000 - 246,000; Full time

Job summary

Amazon UAE is seeking a Channel Team Lead to guide Account Development Executives supporting Hub Delivery in Dubai. You will drive partner onboarding, activation, and ongoing account performance while upholding delivery standards.

In this leadership role, you will analyze performance data, coach field teams, and coordinate with cross-functional partners to scale the Hub Delivery program and improve the customer experience.

Qualifications

• Experience with data analysis and reporting.
• Experience leading field-based teams preferred.
• Bachelor's degree or higher preferred.

Responsibilities

• Lead and develop a team of Account Development Executives for Hub Delivery.
• Set expectations for partner onboarding, activation, and account performance.
• Coach ADEs through field execution to strengthen capabilities.
• Monitor KPIs for activation, operations, and delivery quality.
• Identify and engage local retail partners and support onboarding.

Skills

Data analysis

Team leadership

Partner management

Retail onboarding

Account management

Field operations

Performance coaching

Stakeholder management

Education

Bachelor's degree

Job description

Channel Team Lead - Hub Delivery Partners Job Snapshot Role: Channel Team Lead - Hub Delivery Partners Location: Dubai, United Arab Emirates Industry: Logistics and Supply Chain Function: Account Management-Non-Commissioned Experience: Data analysis and partner management experience Job Type: Full-time Position Overview Channel Team Lead - Hub Delivery Partners in Dubai, United Arab Emirates is a Logistics and Supply Chain opportunity focused on retail partner onboarding, account development leadership, delivery performance, field execution, and channel growth. Amazon is hiring a team leader to guide Account Development Executives responsible for activating and managing local retail partners within the Hub Delivery program while maintaining strong operational standards, partner experience, and delivery quality.

Job Details Country: United Arab Emirates City: Dubai Industry: Logistics and Supply Chain Function: Account Management-Non-Commissioned Salary: 15000-22000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Key Responsibilities

• Lead and develop a team of Account Development Executives supporting Hub Delivery.
• Establish clear expectations for partner prospecting, activation, onboarding, and ongoing account performance.
• Coach ADEs through field execution and help strengthen their commercial and operational capabilities.
• Monitor individual and team results against agreed activation and delivery targets.
• Build a culture of accountability, ownership, and disciplined field execution.
• Support the team in identifying and engaging suitable local retail partners.
• Guide ADEs through partner onboarding requirements and launch readiness.
• Help resolve barriers that delay partner activation or affect early-stage performance.
• Monitor KPIs covering partner activation, operations, delivery quality, and account performance.
• Analyze performance data to identify recurring issues across territories.
• Develop corrective action plans when operational or partner results fall below expectations.
• Review field execution quality and ensure Hub Delivery processes are followed consistently.
• Support ADEs with difficult partner conversations or performance challenges.
• Identify systemic territory-level problems that cannot be resolved through individual account actions.
• Coordinate with Operations teams to resolve issues affecting delivery execution.
• Partner with Last Mile stakeholders on service quality and operational reliability.
• Work with Program teams to address recurring process or design limitations.
• Consolidate field feedback and translate it into actionable program insights.
• Highlight partner concerns that could affect retention, engagement, or scalability.
• Recommend improvements to partner onboarding and performance management processes.
• Track corrective actions through completion and measure their operational impact.
• Share best practices across the Account Development Executive team.
• Provide structured updates on partner pipeline, activations, delivery quality, and operational risks.
• Use data to prioritize coaching, territory support, and improvement initiatives.
• Maintain strong working relationships with internal stakeholders and external retail partners.
• Support expansion of the Hub Delivery model while protecting Amazon delivery standards.
• Ensure decisions balance partner experience, operational feasibility, and customer expectations.

Ideal Profile

• Experience in data analysis.
• Previous operations management experience is preferred.
• Bachelor 's degree is preferred.
• Experience leading or coaching field-based teams is highly valuable.
• Strong understanding of partner onboarding and account development processes.
• Ability to interpret operational KPIs and convert findings into practical actions.
• Strong problem-solving skills when handling recurring or territory-wide issues.
• Confident working with external partners and internal operational teams.
• Ability to coach employees on prospecting, onboarding, and performance management.
• Strong organizational skills for managing several territories and partner pipelines.
• Comfortable holding team members accountable for agreed targets.
• Ability to identify patterns rather than treating every performance issue as an isolated case.
• Strong communication skills with the ability to present field insights clearly.
• Experience working in logistics, last mile delivery, retail partnerships, or field operations is advantageous.
• Ability to operate effectively in a target-driven and changing environment.
• Strong ownership of partner and customer experience outcomes.

Skills Set

• Account Management-Non-Commissioned
• Hub Delivery
• Partner management
• Retail partner onboarding
• Account development
• Channel management
• Field team leadership
• Team coaching
• Partner activation
• Partner performance management
• Logistics and Supply Chain
• Last mile operations
• Delivery quality
• Operational KPIs
• Data analysis
• Territory management
• Prospecting
• Partner acquisition support
• Corrective action planning
• Performance improvement
• Field execution
• Operational problem solving
• Stakeholder management
• Cross-functional coordination
• Partner experience
• Program scalability
• Last mile delivery
• Operations management
• Performance reporting
• Team development
• Account performance
• Program feedback
• Operational standards
• Retail partnerships

Why Join Us

This role offers the opportunity to lead the field organization responsible for growing and strengthening Amazon 's Hub Delivery partner network. The position provides exposure to both commercial partner development and last mile execution, allowing the successful candidate to influence how new retail partners are identified, activated, supported, and developed. Leading Account Development Executives also provides meaningful people-management responsibility while maintaining direct involvement in operational performance and partner strategy. The combination of field leadership, analytics, account management, and cross-functional problem solving creates a strong platform for future progression into partner management, last mile operations, program leadership, or regional channel roles. Amazon 's expanding delivery network provides an environment where improvements in partner activation, account performance, and delivery quality can directly support program scalability and customer experience.

About the Company

Amazon is a global technology and commerce company operating across e-commerce, fulfillment, transportation, logistics, cloud computing, and digital services. Its Hub Delivery program works with local businesses and retail partners to expand last mile delivery capacity while creating flexible delivery networks supported by technology, operational standards, field teams, and performance management.