Channel Team Lead, Hub Delivery

Amazon; Dubai; On-site; AED 279,000 - 446,000; Full time

Job summary

Amazon is seeking an experienced Hub Channel Team Lead to drive innovation and execution in our busy Transportation network in Dubai, UAE. You will deputize for the Operations Manager, supervise logistics assistants and delivery associates, and ensure shipments meet KPIs while maintaining safety and quality standards.

You will interview candidates, monitor workflows and daily metrics, and mentor new associates.

Qualifications

• Experience managing teams.
• Experience with planning performance metrics and process improvement.
• Experience in logistics.
• Experience with data analysis.

Responsibilities

• Support daily management of operational duties and deputize for Operations Manager when required.
• Prioritize and improve safety at the delivery station while supervising associates to meet KPIs.
• Monitor performance, coach staff, and collaborate with departments to improve logistics processes.
• Interview candidates for associate roles and monitor workload and workflows.
• Provide training and mentoring to new associates and resolve process-related issues as needed.
• Be flexible with shifts and overtime; help resource the function for training and productivity.

Skills

Team leadership

Performance metrics planning

Process improvement

Logistics understanding

Data analysis

Job description

To help us maintain our high standards of service we are seeking an experienced and accomplished Hub Channel Team Lead to drive both innovation and execution in our busy Transportation network.

Responsibilities

• First and foremost support the overall daily management of operational duties. This will mean deputizing for the Operations Manager as and when required: you’ll step in on their behalf where necessary.
• You will be expected to prioritize and continually improve the safety at the delivery station. You will be supervising logistics assistants coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs.
• You will be monitoring the coordinator and associate performance and coaching them when needed partnering with supporting departments to improve logistics processes and operations communicating with our delivery service providers to set our expectations and raise the bar on quality on their deliverables.
• You will be expected to interview candidates for associate roles.
• You will be responsible for briefing and monitoring the workload of all associates. Therefore you’ll maintain a keen eye for detail ensuring that all administrative tasks are accurately and fully completed. Moreover you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Operations Manager with tracking trending and reporting on site performance on a regular basis.
• In addition to your day-to-day responsibilities you will also help with training and mentoring new Associates ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this you’ll follow-up on and resolve any process-related issues as and when required.
• You are expected to be flexible to work in different shifts and to do overtime when needed.
• Finally together with the Operations Manager you will sufficiently resource your function from a personal standpoint. Resourcing in this context means multiple things: call-outs for training needs absence and performance management coaching and continuous monitoring of department productivity and many more.

About the team

The Hub program is part of Amazon's fast growing and always evolving rural and urban delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience in some of the most complex last mile scenarios! Today we are building the Hub network in UAE Egypt Japan Mexico Spain and the US while planning for global reach!

We are open to hiring candidates to work out of one of the following locations:

Dubai ARE

Basic Qualifications

• Experience managing teams
• Experience with planning performance metrics and process improvement

Preferred Qualifications

• Experience in logistics
• Experience with data analysis