Channel Team Lead - Hub Delivery Growth

Amazon UAE; Dubai; On-site; AED 167,000 - 246,000; Full time

Job summary

Amazon UAE in Dubai seeks a Channel Team Lead to guide the Hub Delivery growth team, coaching Account Development Executives to recruit, activate, and support local retail partners. You will analyze territory performance, identify barriers, and implement scalable improvements to activation and delivery quality.

The role requires data analysis, strong leadership, and the ability to coordinate with Operations, Last Mile, and Program teams for program success.

Qualifications

• Experience leading field teams and coaching staff.
• Strong data analysis to drive territory performance.
• Experience with partner onboarding and activation workflows.
• Ability to interpret KPIs and translate into action.
• Excellent communication with partners and internal teams.

Responsibilities

• Direct daily execution of a team of Account Development Executives in Hub Delivery territories.
• Set priorities for prospecting, activation, onboarding, and performance management.
• Coach ADEs in field techniques for partner development.
• Mentor team on account ownership and issue resolution.
• Review performance against activation and delivery quality targets.

Skills

Team leadership

Data analysis

Retail partner development

Onboarding & activation

KPIs & operations

Education

Bachelor's degree

Job description

Job Snapshot

Role: Channel Team Lead - Hub Delivery Growth

Location: Dubai, United Arab Emirates

Industry: Logistics and Supply Chain

Function: Account Management-Non-Commissioned

Experience: Data analysis and team leadership experience

Job Type: Full-time

Position Overview

Channel Team Lead - Hub Delivery Growth in Dubai, United Arab Emirates is a Logistics and Supply Chain opportunity centered on retail partner activation, Account Development Executive leadership, territory performance, and last mile delivery quality. Amazon is hiring a field-focused team leader to strengthen Hub Delivery execution by coaching ADEs, improving partner onboarding, monitoring operational KPIs, and turning territory insights into scalable program improvements.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Logistics and Supply Chain

Function: Account Management-Non-Commissioned

Salary: 15000-22000

Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

The Channel Team Lead will take ownership of team effectiveness across Amazon 's Hub Delivery field organization, guiding Account Development Executives as they recruit, activate, and support local retail partners. Success in this position depends on more than reaching onboarding targets. The role will examine how partner performance varies across territories, identify recurring operational barriers, and ensure ADEs have the coaching and support required to improve activation and delivery outcomes. The Team Lead will also connect field activity with wider program decisions by consolidating local insights and sharing them with Operations, Last Mile, and Program teams. This creates a direct link between partner experience on the ground and the future design and scalability of Hub Delivery.

Key Responsibilities

• Direct the daily execution of a team of Account Development Executives working across Hub Delivery territories.
• Set clear priorities for prospecting, partner activation, onboarding, and ongoing performance management.
• Coach ADEs in practical field techniques for approaching and developing suitable retail partners.
• Mentor team members on account ownership, partner communication, and issue resolution.
• Review individual and collective performance against activation, operational, and delivery quality targets.
• Reinforce accountability for agreed actions, timelines, and partner commitments.
• Build a disciplined field culture that combines commercial initiative with strong operational standards.
• Analyze team and territory data to identify areas of underperformance.
• Compare activation and delivery trends across locations to identify broader patterns.
• Develop targeted corrective actions where results fall below program expectations.
• Help ADEs resolve complex onboarding or partner performance issues.
• Escalate systemic problems that cannot be solved through individual account intervention.
• Coordinate with Operations teams on issues affecting partner execution.
• Work with Last Mile stakeholders to address delivery quality concerns.
• Partner with Program teams on recurring barriers affecting program effectiveness.
• Consolidate observations from multiple territories into clear field insights.
• Highlight partner feedback that could improve onboarding, tools, processes, or support.
• Recommend changes that improve partner experience without weakening delivery standards.
• Monitor whether corrective measures produce measurable improvement.
• Share effective field practices across the ADE team to improve consistency.
• Support expansion of the partner network while maintaining appropriate quality controls.
• Keep leadership informed of pipeline health, activation progress, territory risks, and delivery performance.
• Use data analysis to prioritize coaching and operational intervention.
• Maintain productive relationships with local retail partners.
• Ensure ADEs understand both commercial objectives and operational requirements.
• Contribute to scalable ways of working as Hub Delivery expands.
• Support team development through regular feedback and structured performance conversations.
• Balance short-term activation goals with sustainable partner quality and customer outcomes.

Ideal Profile

• Experience in data analysis.
• Operations management experience is preferred.
• Bachelor 's degree is preferred.
• Previous exposure to team leadership or employee coaching is highly relevant.
• Ability to interpret KPIs and identify performance drivers.
• Strong understanding of partner onboarding or account development activities is beneficial.
• Confidence guiding field-based employees toward measurable targets.
• Strong communication skills when working with retail partners and internal teams.
• Ability to investigate territory-level problems and distinguish systemic issues from isolated cases.
• Practical problem-solving approach with strong follow-through.
• Comfortable working in a target-oriented operating environment.
• Ability to provide constructive coaching on prospecting and performance management.
• Strong organizational skills across multiple territories, accounts, and priorities.
• Experience within last mile delivery, logistics, retail partnerships, or operations would be advantageous.
• Ability to translate field observations into useful recommendations for program teams.
• Strong focus on partner quality and customer experience.
• Capable of maintaining performance discipline while supporting team development.

Skills Set

• Account Management-Non-Commissioned
• Hub Delivery
• Account Development Executive leadership
• Retail partner development
• Partner onboarding
• Partner activation
• Channel operations
• Territory management
• Field execution
• Team coaching
• Performance management
• Data analysis
• Operational KPIs
• Delivery quality
• Last mile operations
• Partner performance
• Prospecting
• Retail partnerships
• Corrective action planning
• Root cause identification
• Operational problem solving
• Stakeholder coordination
• Operations management
• Program collaboration
• Partner experience
• Field performance analysis
• Team development
• Performance reporting
• Program scalability
• Logistics and Supply Chain
• Activation tracking
• Territory insights
• Continuous improvement
• Cross-functional collaboration

Why Join Us

The role provides a blend of people leadership, partner development, and last mile operations, allowing the successful candidate to influence both team performance and the quality of Amazon 's Hub Delivery network. Rather than managing partners individually, the Channel Team Lead will shape how an entire ADE team approaches prospecting, activation, and ongoing account performance. This creates broader exposure to coaching, territory strategy, KPI management, and operational problem solving. The position also offers the opportunity to convert real field experience into program improvements. Insights gathered from retail partners and ADEs can influence processes, partner support, and future scalability, making the role relevant for longer-term growth into channel management, operations leadership, partner management, or program roles.

About the Company

Amazon is a global technology and commerce company operating across e-commerce, fulfillment, transportation, logistics, cloud computing, and digital services. Its Hub Delivery program extends last mile capacity through collaboration with local retail businesses, supported by field teams, operational technology, partner performance management, and structured delivery standards.