Channel Lead - Hub Delivery Partners

Amazon UAE; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Amazon UAE is seeking a Channel Lead for Hub Delivery Partners in Dubai to drive partner activation and strengthen territory performance within its logistics network.

The role involves leading Account Development Executives, guiding onboarding, and overseeing field execution with a data-driven approach to improve delivery quality across territories.

Qualifications

• Experience leading field teams is required or highly preferred.
• Strong data analysis skills with ability to interpret KPIs.
• Experience in operations management is preferred.
• Bachelor's degree would add value but is not essential.

Responsibilities

• Manage and develop a team of Account Development Executives.
• Translate Hub Delivery priorities into territory and activation targets.
• Coach team on prospecting and onboarding guidance for partners.
• Support ADEs during onboarding discussions and early partner development.
• Establish regular field reviews covering activity, conversion, activation, and performance.
• Monitor operational KPIs and identify patterns affecting delivery quality.
• Use data to distinguish partner issues from territory problems.
• Coordinate with Operations, Last Mile, and Program teams on shared delivery challenges.

Skills

Channel team leadership

Retail partner development

Field performance management

Prospecting & onboarding guidance

Education

Bachelor's degree (preferred)

Job description

Job Snapshot

Role: Channel Lead - Hub Delivery Partners
Location: Dubai, United Arab Emirates
Industry: Logistics & Supply Chain
Function: Operations
Experience: Data analysis experience; operations management experience preferred
Job Type: Full-time

Position Overview

The Channel Lead - Hub Delivery Partners vacancy in Dubai, United Arab Emirates offers a Logistics & Supply Chain leadership opportunity within Amazon 's local delivery network. The role is hiring a capable team leader to develop Account Development Executives, accelerate retail partner activation, strengthen territory performance, and protect delivery quality as the Hub Delivery program expands.

Job Details

Country: United Arab Emirates
City: Dubai
Industry: Logistics & Supply Chain
Function: Operations
Salary: 18000-28000
Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Role Context

Hub Delivery works with local retail businesses that provide delivery capacity within their communities. The Channel Lead will help Account Development Executives identify suitable partners, guide them through activation, and manage their ongoing contribution to the network. This position brings together people leadership, field execution, partner development, and operational analysis. Consistent team direction will help improve market coverage, partner readiness, delivery reliability, and the scalability of the program across assigned territories.

Key Responsibilities

• Manage and develop a team of Account Development Executives
• Translate Hub Delivery priorities into clear territory and activation targets
• Coach team members on prospecting and assessing potential retail partners
• Support ADEs during onboarding discussions and early partner development
• Establish regular field reviews covering activity, conversion, activation, and performance
• Monitor operational KPIs and identify patterns affecting delivery quality
• Use data to distinguish isolated partner issues from broader territory problems
• Introduce corrective action plans and track progress through completion
• Strengthen individual accountability through clear expectations and constructive feedback
• Recognize capability gaps and provide targeted coaching or development support
• Coordinate with Operations, Last Mile, and Program teams on shared delivery challenges
• Escalate systemic risks with accurate evidence and recommended actions
• Consolidate field observations into useful insights for program leadership
• Recommend improvements to partner onboarding, communications, and performance processes
• Help standardize successful practices for adoption in additional territories
• Maintain high execution standards while responding to changing market conditions

Ideal Profile

The ideal candidate can lead a field-based team while remaining highly attentive to operational data. Experience analyzing performance information is required, and previous responsibility within operations management is preferred. A bachelor 's degree would provide additional value but is not essential to the practical leadership focus of the position. Success will require confident coaching, structured problem-solving, and the ability to build alignment across commercial and delivery teams. The candidate should also understand how partner behavior, territory conditions, and internal processes can combine to influence customer outcomes.

Skills Set

• Channel team leadership
• Retail partner development
• Field performance management
• Prospecting and onboarding guidance
• Territory planning
• Partner activation
• KPI analysis
• Delivery quality monitoring
• Operational problem-solving
• Corrective action management
• Account Development Executive coaching
• Last-mile coordination
• Cross-functional collaboration
• Field insight consolidation
• Program improvement
• Scalable process development

Why Join Us

This role provides an opportunity to lead the growth of a community-based delivery channel and influence how local businesses participate in Amazon 's logistics network. It offers valuable experience across team development, retail partnerships, territory operations, and last-mile performance. The position can support future growth into channel management, regional operations, partner programs, or broader delivery network leadership.

About the Company

Amazon is a global technology and e-commerce business supported by an extensive fulfillment and delivery network. Q-Express Documents Transport operates logistics activities in the United Arab Emirates, including programs that engage local partners to increase flexible last-mile delivery capacity.