Cargo Freighter Commercial Officer - EKSC

Emirates Airlines - Other locations; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading cargo airline based in Dubai is seeking experienced supply chain and logistics professionals to manage Key Customer Accounts and Blocked Space Agreements. You'll ensure customer satisfaction and operational excellence while complying with IATA regulations and driving service improvement initiatives. Candidates must possess a degree and over three years of experience in air cargo operations. Enjoy a competitive tax-free salary, travel benefits, and a cosmopolitan lifestyle in Dubai.

Benefits

Attractive tax-free salary

Travel benefits including flight and hotel discounts

Qualifications

• Minimum 3+ years in Logistics/Cargo or Air Cargo operations.
• Strong understanding of IATA regulations, rules, and procedures.
• Completed training in Cargo Acceptance & Handling, Cargo Product Knowledge, Advanced Load Control, and Freighter Load Control.

Responsibilities

• Manage Key Customer Accounts and Blocked Space Agreements.
• Develop key reports and manage regular meetings with Customers.
• Monitor performance metrics for cargo volumes and customer satisfaction.

Skills

Strong communication skills

Good IT proficiency

Education

Degree or Honours (12+3) or equivalent

Job description

Job Purpose

Established in 1985 as the airfreight division of Emirates, Emirates SkyCargo is the largest international cargo airline in the world! We are looking for supply chain and logistics professionals ready to support Emirates SkyCargo as our organisation continuously increases its cargo capacity and develops specialised products to meet the growing needs of customers.

This job is meant to provide dedicated and specialised management on the Commercial aspect of SkyCargo Freighters. Undertake the management of Key Customer Accounts, Blocked Space Agreements and Strategic Partnerships. Act as a primary point of contact and ensuring their needs and expectations are met. Contributes to the identification of opportunities for continuous enhancement of systems, processes and practices, and productivity improvement, including producing high-quality communications materials to support the departments development initiatives.

In this role, you will

• Ascertain and collate all data related to the contracted flights, ensuring that accurate data is captured in the systems utilized.
• Determine the accuracy within the system is captured and identify and correct any anomalies that could affect accounting or reports used for performance monitoring and contract rates recommendation.
• Recommend initiatives or changes to management as part of continual account handling for service improvement and to ensure growth of the partnership.
• Develop key reports and manage and support regular meetings with Customers or Partners along with management and internal stakeholders. Ensure alignment regarding changes or operational aspects of the accounts / partnership.
• Maintain a regular communication, work closely with customer to develop customised solutions that address all special requirements, tailored services, priority treatment, and value-added services to ensure a continuous enhancement of service quality.
• Monitor the performance including cargo volumes, revenue generation, on-time performance, and customer satisfaction using performance metrics to assess the effectiveness of agreement and relationship and identify areas for improvement.
• Setting up a Block Space (BSA) with agents/direct customers in the cargo airline business involves establishing a contractual arrangement that provides the agent with guaranteed access to a predetermined volume of cargo space on designated flights.
• Develop an established partnership with other airlines. Be part in driving the collaboration models, initiatives and implementation of the partnership.
• Support in the setup of new agreements, integration plans and operational processes to seamlessly integrate and ensure smooth execution and alignment with regulatory requirements.
• Continuously assess the partnership's effectiveness and provide report to the higher management / steering committee to help identify opportunities for optimization, expansion, or diversification.

Qualifications

To be considered for this role, you must meet the below;

• Degree or Honours (12+3) or equivalent
• Minimum 3+ years in Logistics/Cargo or Air Cargo operations
• Strong understanding of IATA regulations, rules, and procedures
• Completed approved training in:
  • Cargo Acceptance & Handling (including Special Cargo)
  • Cargo Product Knowledge
  • Advanced Load Control
  • Freighter Load Control
• Strong communication skills
• Good IT proficiency

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers