Waiter/Waitress

Shangri-La Hotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality group in Abu Dhabi seeks a Waiter/Waitress to join their team. The role involves welcoming guests, taking orders, and serving food and beverages promptly. Candidates should have 1-2 years of experience in hotels or fine-dining restaurants, strong communication skills, and a high school diploma or equivalent. Professional English proficiency is required, and additional language skills are a plus. Join a workplace that values personal growth and offers competitive benefits and recognition programs.

Benefits

Structured learning and development pathways

Colleague stay/travel perks

Competitive benefits

Recognition programs

Qualifications

• 1-2 years of experience in hotels, fine-dining restaurants or bars.
• Professional proficiency in English language.
• Proficiency in other languages will be advantageous.

Responsibilities

• Welcoming guests with a pleasant smile and taking their orders accurately.
• Serving food and beverages promptly to the tables.
• Maintaining cleanliness by keeping tables and dining areas organized.

Skills

Communication skills

Multitasking

Basic food knowledge

Team collaboration

Customer service

Education

High School Diploma or Diploma in Hospitality Management

Job description

Waiter/Waitress

Shangri-La Group | Abu Dhabi, United Arab Emirates

About Us

Shangri-La Qaryat Al Beri, Abu Dhabi offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach that blends modern Arabic design with exceptional comfort.

Key Responsibilities

• Welcoming guests with a pleasant smile, menu presentation, and taking the orders accurately.
• Serving food and beverages by delivering orders to tables promptly and ensuring everything is served correctly.
• Familiarity in using POS systems for order entry and payment processing.
• Maintaining cleanliness by keeping tables, utensils, and the dining area clean and organized throughout the shift.

About You

• Ability to clearly convey information, listen to guests, and respond to their needs effectively including understanding guest preferences and handling complaints gracefully.
• Capability on managing multiple tables and tasks simultaneously, ensuring efficient service.
• Basic food knowledge in understanding menu items to answer guest inquiries and make recommendations.
• Willingness to collaborate with other colleagues and support each other to ensure smooth operations.
• 1 – 2 years of experience in hotels, fine‑dining restaurants or bars.
• High School Diploma or Diploma in Hospitality Management is often required.
• Professional proficiency in English language.
• Proficiency in other languages will be advantageous.

Why Join Us

• A workplace that values your passion and supports self‑realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.