Call Center Agent

TASC Outsourcing; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading outsourcing firm in Dubai is seeking a Customer Service Representative for Filipino nationals. The role involves answering and following up on customer queries, providing solutions to complaints, and ensuring accurate record-keeping. Applicants must be fluent in both Arabic and English, with strong problem-solving and interpersonal skills. The opportunity is suitable for individuals below 27 years old, with basic computer literacy preferred. This is a long-term contract with an immediate start date.

Qualifications

• Fluency in both Arabic and English, spoken and written.
• Age below 27 years as of application date.
• Strong interpersonal and problem-solving skills required.
• Basic computer literacy and familiarity with CRM systems is a plus.

Responsibilities

• Answer incoming calls and respond to customer queries professionally.
• Make outbound calls to follow up with customers as needed.
• Provide accurate and complete information using the right methods.
• Handle customer complaints and provide appropriate solutions.
• Keep records of customer interactions and process customer accounts.
• Follow communication procedures and guidelines.
• Identify and escalate issues to the appropriate departments.
• Achieve individual performance targets and contribute to team goals.

Skills

Fluency in Arabic

Fluency in English

Interpersonal skills

Problem-solving skills

Tools

CRM systems

Job description

Position Summary

• Role: Customer Service Representative - Filipino Nationals
• Type: Outsourced
• Client Industry: Retail
• Contract Duration: Long term
• Start Date: Immediate

Key Responsibilities

• Answer incoming calls and respond to customer queries in a professional manner
• Make outbound calls to follow up with customers as needed
• Provide accurate, valid, and complete information using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within time limits
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Identify and escalation issues to the appropriate departments when necessary
• Achieve individual performance targets and contribute to team goals

Requirements

• Fluency in Arabic and English (both spoken and written)
• Age below 27years (as of application date)
• Strong interpersonal and problem‑solving skills
• Basic computer literacy and familiarity with CRM systems is a plus