Butler (Russian Speaker) - Villas - Jumeirah Zabeel Saray

Dubai Holding; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality firm in the UAE seeks an experienced Butler for the Jumeirah Zabeel Saray. This role requires greeting guests, providing personalized service, and ensuring guest satisfaction at a luxury property. Candidates should have experience in 5-star hospitality, proficiency in English and Russian, and the ability to handle guest inquiries. Competitive tax-free salary offered.

Benefits

Comprehensive healthcare coverage

Colleague discounts on stays

Shared accommodation provided

Paid annual leave and flights home

Qualifications

• One or two years of experience in a similar luxury property.
• Experience in a multi-cultural environment is important.

Responsibilities

• Greet guests and manage luggage upon arrival.
• Anticipate and fulfill guest needs during their stay.
• Ensure seamless food and beverage service.
• Handle guest registration and administrative tasks.
• Resolve guest concerns effectively.

Skills

Proficient in English and Russian

Strong customer service skills

Experience in luxury hospitality

Knowledge of Microsoft Office and Opera

Ability to handle complaints

Tools

Microsoft Office

Opera (Cloud)

Job description

Butler (Russian Speaker) - Villas - Jumeirah Zabeel Saray

United Arab Emirates

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe. Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with opening of the iconic Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Zabeel Saray

Jumeirah Zabeel Saray is an exclusive beachside resort located in the west crescent of Palm Jumeirah in Dubai. Inspired by the palaces of the Ottoman Empire, the resort is home to the award-winning Talise Ottoman Spa, a curated selection of restaurants, and family-friendly experiences. Guests can also enjoy water sports, with a private jetty offering shuttle boat transfers to and from the mainland of Dubai.

About the Job

An exciting opportunity has arisen for a Butlerto join Jumeirah Zabeel Saray.

The main duties and responsibilities of this role include:

• Greet and escort guests to their rooms, manage luggage, and provide a warm, personalized welcome experience.
• Anticipate guest needs and deliver tailored services, including arranging amenities and handling special requests.
• Deliver seamless food and beverage service, maintaining deep knowledge of menu offerings and service etiquette.
• Carry out guest registration, cashiering, and related administrative tasks while maintaining smooth and professional interactions.
• Recognize and resolve guest concerns promptly, ensuring satisfaction through effective service recovery and escalation when necessary.

About You

The ideal candidate for this position will have the following experience and qualifications:

• One or two years of experience in the same role with a luxury 5-star property; experience in the UAE is desirable, but not mandatory.
• Strong knowledge of Microsoft Office products and Opera (Cloud).
• Experience working in a multi-cultural environment; confident in successfully handling complaints of various severity.
• Proficient in English and Russian languages.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programs and clear pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual and flight from your home country
• Competitive tax-free salary paid in UAE Dirhams (AED)