Business Development Officer

Mashreqbank PSC; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading bank in UAE is seeking a candidate to manage customer relationships and fulfill their insurance needs. Responsibilities include achieving targets, sourcing customers, providing market information, and enhancing customer satisfaction by responding to complaints. The ideal applicant will play a key role in retaining clients and ensuring a positive banking experience, contributing actively to team goals and performance indicators.

Responsibilities

• Achieve monthly individual target.
• Proactively work towards satisfying the Insurance needs of the customer.
• Acquire, develop, and strengthen Insurance acquisition through effective relationship management.
• Manage relationships with new and existing customers through financial analysis.
• Source and prospect customers for Insurance products.
• Provide superior customer service to enhance overall customer experience.
• Ensure customer retention and handle complaints effectively.

Job description

Responsibilities

• Achieve monthly individual target.
• Proactively work towards satisfying the Insurance needs of the customer.
• Acquire, develop, and strengthen Insurance acquisition through effective relationship management in accordance with business goals.
• Manage and develop relationships with new and existing customers through professional consultative financial analysis.
• Active sourcing and prospecting of customers for Insurance products.
• Up selling, cross-selling, providing regular market information updates and trend analysis.
• Ensure superior customer service thereby contributing to the overall customer experience of Mashreq.
• Profile each customer met to understand their needs.
• Customer retention is also the BDO responsibility.
• Take ownership of customer complaint on Insurance. Co-ordinate with respective teams and Insurance providers for resolution.
• Be a team player and contribute to achievement of goals based on the Key Performance Indicators.
• Provide constructive and constant feedback on improvement of: Insurance products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.
• Minimizing Insurance attrition.
• Customer acquisition through tele-calling and through tracking the activities viz. Contacts to Appointments kept and Appointment kept to Sales.
• Meeting with the set service standards (indicators and surveys).
• Ownership of customer complaints.