Business Development Associate (Inside Sales)

Kayana | Ordering & Payment Solutions; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Kayana seeks a Business Development Associate (Inside Sales) to join its Dubai team. You will handle inbound inquiries and proactively generate new leads through outbound prospecting, calls, emails, and live chat, qualifying opportunities and presenting Kayana solutions to English-speaking prospects.

You will build and manage a healthy pipeline, own the sales process from qualification to closing, and collaborate with Product, Support, and Operations to ensure smooth onboarding and customer

Qualifications

• Minimum 2 years of experience in B2B sales or inside sales.
• Proven ability to close inbound leads and build pipeline through outbound prospecting.
• Strong communication, negotiation, and objection-handling skills.
• Fluent English (spoken and written) is essential.
• Proficiency with CRM tools and sales productivity platforms.

Responsibilities

• Manage and convert inbound inquiries through phone, email, WhatsApp (if applicable), and live chat.
• Proactively generate new leads (outbound) via cold calling, outreach campaigns, referrals, networking, and market research.
• Qualify prospects, understand requirements, and communicate Kayana’s value proposition clearly and persuasively.
• Maintain a healthy pipeline and own the sales process from lead qualification to closing and handover.
• Prepare and share quotations/proposals, follow up consistently, and negotiate commercial terms within approved guidelines.
• Maintain accurate records in the CRM (activities, pipeline stages, notes, and forecasts).
• Collaborate with internal teams (Product, Customer Support, and Operations) to ensure smooth onboarding and customer satisfaction.
• Provide market feedback (customer needs, objections, competitor insights) to support continuous improvement.
• Consistently achieve and exceed individual KPIs and sales targets.

Skills

2+ years sales

B2B sales

Lead generation

CRM tools

Fluent English

Tools

CRM software

Salesforce

Job description

About Kayana

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in ordering and payments. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, enabling brands to scale and succeed.

Our mission is simple: to help businesses thrive through innovative technology. With operations across the USA, UK, Europe, Australia, and the Middle East, Kayana is proud to foster an inclusive and dynamic culture. Every employee is supported with a personalized development plan, offering clear and achievable career paths for long-term growth.

About You

We are seeking an enthusiastic and results-driven Business Development Associate (Inside Sales) to join our Dubai team. This role is a mix of inbound and outbound sales: you will convert inbound enquiries while also proactively generating your own leads through outbound prospecting, outreach, and relationship-building.

You will be the first point of contact for potential customers, engaging via phone, email, and live chat to understand their needs, qualify opportunities, and position the right Kayana solutions. Your ability to build pipeline, close deals, and consistently exceed targets will directly support Kayana’s growth in English-speaking markets.

Key Responsibilities

1. Manage and convert inbound inquiries through phone, email, WhatsApp (if applicable), and live chat.
2. Proactively generate new leads (outbound) via cold calling, outreach campaigns, referrals, networking, and market research.
3. Qualify prospects, understand requirements, and communicate Kayana’s value proposition clearly and persuasively.
4. Maintain a healthy pipeline and own the sales process from lead qualification to closing and handover.
5. Prepare and share quotations/proposals, follow up consistently, and negotiate commercial terms within approved guidelines.
6. Maintain accurate records in the CRM (activities, pipeline stages, notes, and forecasts).
7. Collaborate with internal teams (Product, Customer Support, and Operations) to ensure smooth onboarding and customer satisfaction.
8. Provide market feedback (customer needs, objections, competitor insights) to support continuous improvement.
9. Consistently achieve and exceed individual KPIs and sales targets.

What We're Looking For

1. Minimum 2 years of experience in sales/business development (B2B preferred; telesales/inside sales is an advantage).
2. Proven ability to close inbound leads and build pipeline through outbound prospecting.
3. Strong communication, negotiation, and objection-handling skills with a results-driven mindset.
4. Comfortable working with targets, activity metrics (calls/emails/meetings), and fast turnaround sales cycles.
5. Proficiency with CRM tools and sales productivity platforms.
6. Strong organization, follow-up discipline, and attention to detail.
7. Fluent English (spoken and written) is essential.