Telesales Representative

Kayana | Ordering & Payment Solutions; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Kayana is seeking a proactive Telesales Representative (English Speaker) to join our Dubai team. You will proactively contact prospective customers, generate new business, promote Kayana's technology solutions, and convert leads into sales.

Primary engagement is outbound calls, with inbound inquiries and follow-ups to maximize conversions. You will identify customer needs, communicate benefits, handle objections, and maintain regular follow-up to meet sales targets.

Qualifications

• Minimum of 2 years of experience in telesales, telemarketing, inside sales, or a similar role.

Responsibilities

• Outbound calling and prospecting to introduce Kayana's products and services, generate interest, and identify potential sales opportunities.
• Lead generation and qualification by understanding business requirements and determining suitability for Kayana's solutions.
• Sales conversion by presenting products, addressing concerns, and driving qualified prospects to purchase.

Skills

Telesales

Lead generation

Outbound calling

CRM proficiency

English fluency

Tools

CRM systems

Job description

About Kayana

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in ordering and payments. From essential point-of-sale (POS) systems to advanced solutions such as self-service kiosks, we provide innovative technology that helps businesses streamline operations, enhance customer experiences, and scale successfully.

Our mission is simple: to help businesses thrive through innovative technology. With operations across the USA, UK, Europe, Australia, and the Middle East, Kayana is proud to foster an inclusive and dynamic culture. Every employee is supported with a personalized development plan, offering clear and achievable career paths for long-term growth.

About You

We are seeking an enthusiastic, confident, and results-driven Telesales Representative (English Speaker) to join our Dubai team.

In this role, you will be responsible for proactively contacting prospective customers, generating new business opportunities, promoting Kayana's technology solutions, and converting leads into sales. You will primarily engage potential customers through outbound calls while also responding to inbound sales enquiries and following up with interested prospects.

As a key member of our sales team, you will identify customer needs, communicate the benefits of Kayana's solutions, handle objections professionally, and maintain consistent follow-up to maximize sales conversions. Your ability to build rapport over the phone, manage a high volume of sales interactions, and consistently achieve sales targets will directly contribute to Kayana's continued growth.

Key Responsibilities

1. Outbound Calling and Prospecting: Make outbound calls to prospective business customers to introduce Kayana's products and services, generate interest, and identify potential sales opportunities.
2. Lead Generation and Qualification: Identify, engage, and qualify prospective customers by understanding their business requirements, assessing their needs, and determining their suitability for Kayana's solutions.
3. Sales Conversion: Present relevant products and services, communicate their value proposition, address customer concerns, and convert qualified prospects into paying customers.
4. Inbound Enquiry Management: Respond to incoming sales enquiries, engage interested prospects, and follow up promptly to maximize conversion opportunities.
5. Product Promotion: Promote Kayana's POS systems, ordering platforms, payment solutions, self-service kiosks, and other relevant technology solutions based on customer requirements.
6. Follow-Up Management: Maintain regular contact with prospective customers, manage scheduled callbacks, follow up on outstanding enquiries, and maintain engagement throughout the sales process.
7. Objection Handling and Negotiation: Address customer questions and objections confidently, communicate the commercial benefits of Kayana's solutions, and support sales closure within approved pricing and commercial guidelines.
8. CRM and Sales Records: Maintain accurate and up-to-date records of calls, customer interactions, lead status, follow-up activities, and sales outcomes in the company's CRM system.
9. Sales Target Achievement: Consistently meet or exceed assigned sales targets, call volumes, conversion rates, and other individual key performance indicators (KPIs).
10. Customer Relationship Management: Establish and maintain professional relationships with prospective customers, deliver a positive customer experience, and represent Kayana professionally in all sales interactions.
11. Sales Reporting and Market Feedback: Provide regular updates on telesales activities, lead conversion, customer objections, competitor insights, and market feedback to support sales performance and continuous improvement.
12. Internal Coordination: Coordinate with the relevant sales, operations, and customer support teams to ensure a smooth handover and customer onboarding process following successful sales conversion, where applicable.

What We're Looking For

1. Minimum of 2 years of experience in telesales, telemarketing, inside sales, or a similar sales-focused role. B2B sales experience is preferred.
2. Proven ability to generate leads, conduct outbound sales calls, qualify prospects, and convert opportunities into sales.
3. Strong communication, persuasion, negotiation, and objection-handling skills, with a confident and professional telephone manner.
4. Fluent English communication skills, both spoken and written, with the ability to engage prospective customers effectively.
5. Comfortable working with sales targets, call activity metrics, conversion rates, and performance-based KPIs in a fast-paced environment.
6. Strong follow-up discipline, time management, and organizational skills, with the ability to manage multiple prospects and sales opportunities simultaneously.
7. Proficiency in CRM tools, customer databases, and sales productivity platforms.
8. A proactive, resilient, and results-driven mindset, with the ability to handle rejection professionally and consistently work towards achieving sales targets.
9. Experience in technology, SaaS, POS systems, payment solutions, hospitality technology, or related B2B industries is an advantage.