B2B Inside Sales Associate - Dubai (Fast-Growth Tech)

Kayana | Ordering & Payment Solutions; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Kayana seeks a Business Development Associate (Inside Sales) to join its Dubai team. You will handle inbound inquiries and proactively generate new leads through outbound prospecting, calls, emails, and live chat, qualifying opportunities and presenting Kayana solutions to English-speaking prospects.

You will build and manage a healthy pipeline, own the sales process from qualification to closing, and collaborate with Product, Support, and Operations to ensure smooth onboarding and customer

Qualifications

• Minimum 2 years of experience in B2B sales or inside sales.
• Proven ability to close inbound leads and build pipeline through outbound prospecting.
• Strong communication, negotiation, and objection-handling skills.
• Fluent English (spoken and written) is essential.
• Proficiency with CRM tools and sales productivity platforms.

Responsibilities

• Manage and convert inbound inquiries through phone, email, WhatsApp (if applicable), and live chat.
• Proactively generate new leads (outbound) via cold calling, outreach campaigns, referrals, networking, and market research.
• Qualify prospects, understand requirements, and communicate Kayana’s value proposition clearly and persuasively.
• Maintain a healthy pipeline and own the sales process from lead qualification to closing and handover.
• Prepare and share quotations/proposals, follow up consistently, and negotiate commercial terms within approved guidelines.
• Maintain accurate records in the CRM (activities, pipeline stages, notes, and forecasts).
• Collaborate with internal teams (Product, Customer Support, and Operations) to ensure smooth onboarding and customer satisfaction.
• Provide market feedback (customer needs, objections, competitor insights) to support continuous improvement.
• Consistently achieve and exceed individual KPIs and sales targets.

Skills

2+ years sales

B2B sales

Lead generation

CRM tools

Fluent English

Tools

CRM software

Salesforce

Job description

Kayana seeks a Business Development Associate (Inside Sales) to join its Dubai team. You will handle inbound inquiries and proactively generate new leads through outbound prospecting, calls, emails, and live chat, qualifying opportunities and presenting Kayana solutions to English-speaking prospects.

You will build and manage a healthy pipeline, own the sales process from qualification to closing, and collaborate with Product, Support, and Operations to ensure smooth onboarding and customer