Business Development Associate (Italian Speaker)

Kayana | Ordering & Payment Solutions; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

Kayana in Dubai is seeking a Business Development Associate who speaks Italian to drive inbound and outbound sales. You will qualify leads, build pipeline, and convert opportunities while partnering with Product and Support teams.

You will engage via phone, email, and live chat to understand client needs, present Kayana solutions, and consistently exceed targets. A results-driven mindset and strong CRM skills are essential for success in a fast-growing tech company.

Qualifications

• 2+ years in B2B sales or business development
• Experience closing inbound leads and building pipeline through outbound efforts
• Strong communication, negotiation, and target-driven mindset

Responsibilities

• Manage and convert inbound inquiries via phone, email, and live chat
• Proactively generate new leads (outbound) via cold calling, emails, referrals, and market research
• Qualify prospects, understand requirements, and communicate Kayana’s value proposition
• Maintain a healthy pipeline and own the sales process from lead qualification to closing
• Prepare and share quotations/proposals, follow up consistently, and negotiate terms within guidelines
• Maintain accurate CRM records (activities, pipeline stages, notes, forecasts)
• Collaborate with Product, Customer Support, and Operations for smooth onboarding
• Provide market feedback to support continuous improvement
• Consistently achieve and exceed KPIs and sales targets

Skills

Closing inbound leads

Outbound prospecting

CRM proficiency

Target-driven

Communication skills

Negotiation

Organization

Italian fluency

Tools

CRM tools

Sales productivity platforms

Job description

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, enabling brands to scale and succeed.

Our mission is simple: to help businesses thrive through innovative technology. With operations across the USA, UK, Europe, Australia, and the Middle East, Kayana is proud to foster an inclusive and dynamic culture. Every employee is supported with a personalized development plan, offering clear and achievable career paths for long-term growth.

About You

We are seeking an enthusiastic and results-driven Business Development Associate (Italian Speaker) to join our Dubai team. This role is a mix of inbound and outbound sales: you will convert inbound enquiries while also proactively generating your own leads through outbound prospecting, outreach, and relationship-building.

You will be the first point of contact for potential customers, engaging via phone, email, and live chat to understand their needs, qualify opportunities, and position the right Kayana solutions. Your ability to build pipeline, close deals, and consistently exceed targets will directly support Kayana’s growth in Italian-speaking markets.

Key Responsibilities

• Manage and convert inbound inquiries through phone, email, WhatsApp (if applicable), and live chat.
• Proactively generate new leads (outbound) via cold calling, outreach campaigns, referrals, networking, and market research.
• Qualify prospects, understand requirements, and communicate Kayana’s value proposition clearly and persuasively.
• Maintain a healthy pipeline and own the sales process from lead qualification to closing and handover.
• Prepare and share quotations/proposals, follow up consistently, and negotiate commercial terms within approved guidelines.
• Maintain accurate records in the CRM (activities, pipeline stages, notes, and forecasts).
• Collaborate with internal teams (Product, Customer Support, and Operations) to ensure smooth onboarding and customer satisfaction.
• Provide market feedback (customer needs, objections, competitor insights) to support continuous improvement.
• Consistently achieve and exceed individual KPIs and sales targets.

What We're Looking For

• Minimum 2 years of experience in sales/business development (B2B preferred; telesales/inside sales is an advantage).
• Proven ability to close inbound leads and build pipeline through outbound prospecting.
• Strong communication, negotiation, and objection-handling skills with a results-driven mindset.
• Comfortable working with targets, activity metrics (calls/emails/meetings), and fast turnaround sales cycles.
• Proficiency with CRM tools and sales productivity platforms.
• Strong organization, follow-up discipline, and attention to detail.
• Fluent Italian (spoken and written) is mandatory.