Brokerage Client Success & Support Specialist

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial services company in Abu Dhabi seeks a Customer Care Specialist to manage client calls and provide support regarding stock brokerage accounts. The role requires excellent communication skills and a solid understanding of stock market principles. Responsibilities include assisting clients with inquiries, educating them on trading platforms, and resolving complaints. Candidates must be fluent in Arabic and English, with prior experience in a customer service setting. Interested applicants should have the ability to work under pressure and good time-management skills.

Qualifications

• Previous experience in a call center or stock brokerage environment.
• Strong presentation skills and product knowledge.
• Ability to work under pressure.

Responsibilities

• Handle incoming client inquiries via phone and email.
• Assist clients with account-related issues.
• Educate clients on trading platforms and tools.
• Resolve client complaints and issues professionally.
• Collaborate with other departments to enhance client experience.
• Participate in team meetings and training sessions.

Skills

Excellent communication skills

Knowledge of stock market principles

Fluency in Arabic and English

Strong time-management skills

Customer service experience

Tools

Word

PowerPoint

Job description

A leading financial services company in Abu Dhabi seeks a Customer Care Specialist to manage client calls and provide support regarding stock brokerage accounts. The role requires excellent communication skills and a solid understanding of stock market principles. Responsibilities include assisting clients with inquiries, educating them on trading platforms, and resolving complaints. Candidates must be fluent in Arabic and English, with prior experience in a customer service setting. Interested applicants should have the ability to work under pressure and good time-management skills.