Broker Account Manager - Hybrid + Training & Benefits

Cigna Group; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading international medical insurer is seeking a Broker Account Manager in Dubai. The role involves managing broker relationships, providing exceptional service and support, and collaborating with internal departments. Candidates should have a background in customer service or medical administration, strong interpersonal skills, and proficiency in Microsoft Office. The position offers a hybrid work model with opportunities for professional growth and development within a dynamic team environment.

Benefits

Private medical insurance

Educational development program

Current hybrid working arrangements

Qualifications

• 12 months experience in medical administration or customer service.
• Ability to meet/exceed targets and manage multiple priorities.
• B2B experience preferred.
• Proven experience in managing accounts.

Responsibilities

• Serve as a dedicated account manager for brokers delivering exceptional service.
• Proactively follow up on broker requests ensuring resolution.
• Collaborate with internal departments to meet broker needs efficiently.
• Identify and recommend process improvements to enhance broker experience.

Skills

Strong relationship management and interpersonal skills

Excellent attention to detail

Confident communicator

Proficient in Microsoft Office applications

Self-starter

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

A leading international medical insurer is seeking a Broker Account Manager in Dubai. The role involves managing broker relationships, providing exceptional service and support, and collaborating with internal departments. Candidates should have a background in customer service or medical administration, strong interpersonal skills, and proficiency in Microsoft Office. The position offers a hybrid work model with opportunities for professional growth and development within a dynamic team environment.