Branch Manager

ADIB Group; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A premier banking institution in Dubai is seeking a Branch Manager to oversee operations and enhance customer relationships. Responsibilities include generating new business, ensuring service quality, and mentoring staff. The ideal candidate should have at least three years of managerial experience in the UAE banking sector. Strong knowledge of banking regulations and operational processes is essential for this role.

Qualifications

• Minimum three years experience as a Branch Manager in U.A.E banking.
• Thorough knowledge of UAE banking regulations and practices.
• Broad knowledge of ADIB's Retail Credit & Operational Policies.

Responsibilities

• Generate new business through marketing and customer interaction.
• Monitor branch service standards for customer satisfaction.
• Coach and mentor branch staff for improved performance.

Skills

Management Information skills

Sales & Marketing skills

Training & Presentation skills

Detailed knowledge of Retail Banking products

Job description

Description

Role: Branch Manager
Location: Dubai Region

Role Purpose

Managing the branch and the reporting regional branches to maximize new business opportunities and deepen existing relationships while providing quality in service delivery in an efficient operation that comply with Islamic Sharia requirements where risks are well controlled.

Key Accountabilities of the role

These are the main responsibilities of this role

RESPONSIBILITIES

• Generation of new business via out marketing calls and in-branch contacts through Open door policy in meeting customers.
• Setting and monitoring sales plans for HPB HCF PBRs CFRs and other sales staff as per forecast.
• Coaching of all sales staff to increase sales productivity and cross selling.
• Referral of prospective business to other functional units and or authorities
• Enhancement of ADIBs image and reputation.

Management of service delivery

• Monitor branch service standards for customer satisfaction
• Customer retention efforts with personal involvement in complaint resolution account closures and inquiries.
• Getting ad-hoc customer feedback

Operations and support

• Control and supervision of operations work processes for compliance with ADIBs Credit & Operational Policies & Procedures thus maintaining an acceptable both internal and external audit rating
• Facilitating and implementing work process improvements
• Approvals/recommendations of credit applications
• Take over HOPs responsibility during vacation of HOP.

Proactive mentoring and management of all branch staff

• Branch Team Maintain staff morale and relationship
• Observe coach /train and counsel staff towards expected behaviors.
• Identify training developments needs for staff and ensure that these are met as per schedules.
• Appraise staff individual scorecard deliverables against scorecard targets.

Management of Branches in a specific region allocated for management for profitability and good governance

Specialist Skills / Technical Knowledge Required for this role

• Detailed knowledge of ADIBs Retail Banking products & services
• Broad knowledge of ADIBs Retail Credit & Operational Policies & Procedures
• Specific Knowledge of UAE banking practices regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Detailed knowledge of service standards
• Training & Presentation skills
• Sales & Marketing skills
• Management Information skills
• Computer Skills

Previous experience required (if any)

Minimum three (3) years experience as a Branch Manager in the U.A.E in a banking environment.

Required Experience

Manager