Branch Customer Care & Banking Specialist

Abu Dhabi Islamic Bank PJSC; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

Abu Dhabi Islamic Bank PJSC is seeking a customer service-focused professional for its UAE branch. The role combines Helpdesk & CRO under Branch development, focusing on prompt service to walk-in customers and timely resolution of inquiries.

You will proactively identify customer needs, offer ADIB Retail & Institutional Banking products, and adhere to UAE regulations and Central Bank guidelines. UAE Nationals only.

Qualifications

• Experience in delivering prompt and efficient service to customers.
• Ability to identify customer needs and offer appropriate products/services.
• Familiarity with UAE banking practices and ADIB policies.

Responsibilities

• Provide prompt and efficient service to all walk-in customers.
• Respond to customer inquiries, concerns and resolve issues effectively & efficiently.
• Proactively identify customer needs and offer relevant products and services.
• Perform any other responsibilities entrusted by Branch management from time to time.

Skills

Customer service

Cross sales

Issue resolution

Understanding banking policies

Regulatory knowledge

Service standards

Job description

Abu Dhabi Islamic Bank PJSC is seeking a customer service-focused professional for its UAE branch. The role combines Helpdesk & CRO under Branch development, focusing on prompt service to walk-in customers and timely resolution of inquiries.

You will proactively identify customer needs, offer ADIB Retail & Institutional Banking products, and adhere to UAE regulations and Central Bank guidelines. UAE Nationals only.