Customer Service and Sales Officer Branch Banking - Abu Dhabi UAE

Aldar Education LLC; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

First Abu Dhabi Bank in Abu Dhabi is seeking a Customer Service and Sales Officer for Branch Banking to deliver exceptional service, onboard new accounts, and drive sales growth. You will engage customers, promote banking products, and manage relationships to meet KPIs.

The role emphasizes compliant processes, digital channel education, and proactive customer engagement to support branch targets and overall customer satisfaction.

Qualifications

• Minimum 2 years of banking customer service or sales experience.
• Knowledge of banking products and services.
• Strong communication and interpersonal skills.
• Ability to meet service and sales targets.
• Familiarity with regulatory requirements and compliance.

Responsibilities

• Deliver accurate, timely, and compliant customer service across banking products.
• Handle account opening, onboarding, and after-sales service requests.
• Promote and cross-sell asset and liability products.
• Identify customer needs and recommend financial solutions.
• Generate leads through walk-in clients, referrals, and outreach.
• Achieve service KPIs including NPS and SLA targets.
• Educate customers on digital banking channels and self-service tools.

Skills

Customer service

Sales

Relationship management

Communication

Cross-selling

Product onboarding

Regulatory compliance

Education

High school diploma

Business/Finance degree

Tools

CRM software

Transaction processing systems

Job description

Customer Service and Sales Officer Branch Banking - Abu Dhabi UAE

Position Overview: Customer Service and Sales Officer Branch Banking role in Abu Dhabi UAE within the Banking industry is a frontline opportunity focused on delivering high-quality customer service, managing product onboarding, and driving sales growth through effective customer engagement and relationship building.

• Country: UAE
• City: Abu Dhabi
• Industry: Banking
• Function: Sales-Business Development
• Salary: 8000-12000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Deliver accurate, timely, and compliant customer service across banking products
• Handle account opening, onboarding, and after-sales service requests
• Promote and cross-sell asset and liability products to customers
• Identify customer needs and recommend suitable financial solutions
• Generate leads through walk-in clients, referrals, and outreach activities
• Achieve service KPIs including NPS, complaint resolution, and turnaround times
• Handle customer queries and complaints professionally and escalat
• Educate customers on digital banking channels and self-service tools
• Ensure all onboarding documentation is complete and compliant with regulations
• Maintain proactive communication to build strong customer relationships

Service Excellence and KPI Delivery

• Meet service quality benchmarks including mystery shopping scores and SLA targets
• Ensure timely resolution of customer complaints and service requests
• Maintain high customer satisfaction through professional interaction
• Support continuous improvement in service delivery standards

Customer Relationship Management

• Build and maintain long‑term relationships with customers
• Provide clear product information and ensure full customer understanding
• Encourage upgrades and cross‑selling opportunities
• Support branch sales targets and business growth

Operational Discipline and Compliance

• Ensure all transactions comply with internal policies and regulatory requirements
• Maintain high standards of data accuracy and documentation
• Follow information security policies and maintain confidentiality
• Participate in mandatory compliance and operational training

Ideal Profile

• High school diploma or higher education in business or finance
• Minimum 2 years of experience in banking customer service or sales
• Good knowledge of banking products and services
• Strong communication and interpersonal skills
• Ability to meet service and sales targets
• Strong problem‑solving and multitasking abilities

Skills Set

• Customer service and sales engagement
• Product onboarding and transaction processing
• Relationship management and communication
• Sales and cross‑selling techniques
• Compliance and documentation management
• Time management and multitasking
• Problem‑solving and customer handling

Why Join Us

• Opportunity to work in a leading UAE banking institution
• Exposure to branch operations and customer engagement
• Career growth in retail banking and sales roles
• Performance‑driven and customer‑focused environment
• Strong demand for banking customer service professionals

About the Company

First Abu Dhabi Bank is the largest financial institution in the UAE, offering a comprehensive range of banking and financial services. With a strong focus on customer experience, innovation, and operational excellence, the bank continues to deliver trusted financial solutions across the region.