Dubai Universal Banker: Customer Care & Cross-Sell Pro

Abu Dhabi Islamic Bank PJSC; Dubai; Vor Ort; AED 60.000 - 90.000; Vollzeit

Zusammenfassung

Abu Dhabi Islamic Bank PJSC is seeking a Universal Banker in the Dubai region to deliver exceptional customer service at the branch. You will respond to inquiries, resolve issues, and promote relevant banking products and services to walk-in customers.

Role requires strong knowledge of ADIB policies, UAE banking regulations, and central bank rules, ensuring compliance while maintaining service excellence and cross-sales capabilities.

Qualifikationen

• Knowledge of ADIB’s Retail & institutional Banking products & services.
• Knowledge of ADIB’s Operational Policies & Procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of Cross Sales.

Aufgaben

• Provide prompt and efficient service to all walk-in customers.
• Respond to customer inquiries, concerns and resolve issues effectively & efficiently.
• Proactively identify customer needs and proactively offer relevant Products and Services as below.
• Liability Onboarding
• Covered Card
• Debit Card Inquiries
• Accounts General Inquiries
• Sending SMS to customer
• Police Letter – Returned Cheques
• Funds Transfer/Telex Transfer
• Certificate Issuance
• E-Statement Issuance
• Returned Cheque Services (Receive, Deliver, and send to CCU)
• Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)
• Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
• Perform any other responsibilities entrusted by Branch management from time to time.

Kenntnisse

ADIB Retail & Institutional products

Policies & Procedures

UAE banking practices

Central Bank regulations

Service standards

Cross selling

Jobbeschreibung

Abu Dhabi Islamic Bank PJSC is seeking a Universal Banker in the Dubai region to deliver exceptional customer service at the branch. You will respond to inquiries, resolve issues, and promote relevant banking products and services to walk-in customers.

Role requires strong knowledge of ADIB policies, UAE banking regulations, and central bank rules, ensuring compliance while maintaining service excellence and cross-sales capabilities.