Boutique Manager

Guerlain SA; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury cosmetics company in Dubai is seeking a Boutique Manager to enhance customer experience and drive sales. The ideal candidate will lead the team, implement business strategies, and ensure exceptional service in a dynamic retail environment. Proven experience in luxury retail and strong leadership skills are essential for success. This is a full-time position.

Qualifications

• Proven ability to deliver exceptional customer service.
• Experience in luxury retail environments.
• Strong analytical and problem-solving skills.

Responsibilities

• Deliver unparalleled customer experiences.
• Implement policies to achieve sales targets.
• Onboard, coach, and train new employees.
• Oversee administrative tasks and boutique maintenance.
• Maintain boutique presentation and brand standards.

Skills

Customer service excellence

Team leadership

Analytical skills

Problem-solving

Communication skills

Tools

Microsoft Office Suite

Job description

Overview

As a Boutique Manager, you will champion Guerlain's values, both to our clientele and your team. Reporting to the Retail Director, you will be responsible for driving sales, ensuring exceptional customer service, and executing the company's strategic vision within your boutique. You will lead and develop your team, fostering a customer-centric environment in all aspects of the business.

Key Responsibilities

• Elevated Customer Experience: Lead by example to deliver unparalleled customer experiences, embodying the "Dare to Bee" sales philosophy. Focus on attracting, developing, and retaining loyal Guerlain customers. Proactively address and resolve customer issues with speed and efficiency.
• Business Performance & Strategy: Implement Guerlain's policies to achieve sales targets and P&L objectives, managing budgets responsibly. Analyze KPIs, generate reports, and spearhead action plans, initiatives, and partnerships to maximize results.
• Team Leadership & Development: Onboard, coach, and train new employees, cultivating a positive and collaborative team environment. Set clear objectives, conduct performance evaluations, identify training opportunities, and collaborate with HR to address issues. Ensure adherence to operational procedures and policies.
• Operational Excellence: Oversee administrative tasks such as scheduling, training, and uniform management. Manage boutique maintenance, vendor relationships, and risk / security protocols, including cash handling and inventory control.
• Visual Merchandising & Brand Standards: Maintain impeccable boutique presentation, adhere to Guerlain's visual merchandising guidelines, and ensure the team's professional appearance. Collaborate with support teams on merchandising implementation.

Qualifications

• Customer-Focused Expertise: Proven ability to deliver exceptional customer service and achieve sales goals. Excellent interpersonal and communication skills. Experience in a luxury retail environment is essential.
• Leadership Skills: Ability to coach, mentor, and motivate a team with dynamic, empathetic leadership.
• Business Acumen: Strong analytical and problem-solving skills. Commercially savvy and results-oriented. Experience managing a budget is essential.
• Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with business management applications is a plus.
• Personal Attributes: Autonomous with a proactive, solution-oriented mindset. Exemplary conduct, presentation, and communication skills. Strict adherence to confidentiality.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Personal Care Product Manufacturing