Bilingual Front Desk Receptionist — Guest Experience

Accorhotel; Sharjah; Sur place; AED 33 000 - 67 000; Plein temps

Résumé du poste

Accor in Sharjah, United Arab Emirates, invites a friendly Hotel Receptionist to join our team. You will be the face of the hotel, greeting guests, handling check-in/out, and ensuring a memorable stay from arrival to departure.

Fluent English and Arabic are required, along with a polished, customer-centric approach. The role demands attention to detail, multitasking, and collaboration with other departments to deliver exceptional service.

Qualifications

• Excellent communication and interpersonal skills, with a focus on customer service.
• Strong attention to detail and efficient problem-solving abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexible schedule, including evenings, weekends, and holidays.
• Fluency in English (both written and spoken).
• Fluency in Arabic (both written and spoken).
• Knowledge of local attractions and services in Sharjah and the surrounding areas.
• Cultural sensitivity and awareness to cater to a diverse international clientele.
• Ability to maintain a professional and friendly demeanor in all interactions.
• Strong organizational skills and the ability to prioritize tasks effectively.

Responsabilités

• Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay
• Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail
• Handle guest inquiries and resolve issues promptly and professionally
• Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah
• Coordinate with other departments to fulfill guest requests and ensure their comfort
• Maintain a neat and organized front desk area
• Process payments and manage guest accounts with precision
• Uphold the hotel's standards of excellence in customer service and professionalism
• Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment
• Process all incoming and outgoing calls accurately and courteously
• Maintain detailed knowledge of the Hotel's fire, life and safety system
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

Connaissances

Fluent English

Fluent Arabic

Customer service

Communication skills

Problem solving

Multitasking

Flexibility

Front desk

Description du poste

Accor in Sharjah, United Arab Emirates, invites a friendly Hotel Receptionist to join our team. You will be the face of the hotel, greeting guests, handling check-in/out, and ensuring a memorable stay from arrival to departure.

Fluent English and Arabic are required, along with a polished, customer-centric approach. The role demands attention to detail, multitasking, and collaboration with other departments to deliver exceptional service.