Guest Experience Agent - Bilingual EN/AR, UAE 5★ Hotel

AccorHotel Fairmont; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Accor is seeking a Front Desk/Guest Services professional in Dubai to greet guests, handle check-in/check-out, respond to requests, and settle accounts with outstanding service. The role emphasizes creating personalized experiences and promoting hotel facilities to enhance each guest's stay.

The ideal candidate is fluent in English and Arabic, has Opera/Opera Cloud experience, and holds a Bachelor's degree or diploma. UAE residency and 5-star hotel exposure are valued assets.

Qualifications

• Service-focused personality is essential; hospitality experience is an asset.
• Fluency in English & Arabic is required.
• Opera/Opera Cloud experience is required.
• Bachelor's or diploma/certifications are required.

Responsibilities

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.

Skills

Service oriented

Fluent English & Arabic

Education

Bachelor's or Diploma

Tools

Opera/Opera Cloud

Job description

Accor is seeking a Front Desk/Guest Services professional in Dubai to greet guests, handle check-in/check-out, respond to requests, and settle accounts with outstanding service. The role emphasizes creating personalized experiences and promoting hotel facilities to enhance each guest's stay.

The ideal candidate is fluent in English and Arabic, has Opera/Opera Cloud experience, and holds a Bachelor's degree or diploma. UAE residency and 5-star hotel exposure are valued assets.