Front Desk & Guest Experience Specialist

ACCOR; Dubai; On-site; AED 55,800 - 78,120; Full time

Job summary

ACCOR in Dubai is seeking a front desk agent to manage check-in and check-out processes, provide superior customer service, and resolve guest inquiries. The ideal candidate must speak English fluently and preferably Russian, with 1-2 years of experience in hospitality.

The role includes cashiering duties, knowledge of local attractions, and effective communication with guests from diverse backgrounds. A professional appearance and a commitment to exceptional service are required.

Qualifications

• Minimum 1-2 years’ experience in a similar role, preferably in a hotel.
• Flexibility to work various shifts, including evenings and weekends.
• Knowledge of local attractions to assist guests.

Responsibilities

• Manage efficient check-in and check-out processes.
• Provide excellent customer service and resolve guest complaints.
• Demonstrate thorough knowledge of hotel rates and packages.

Skills

Russian speaker preferred

Fluency in English

Excellent communication skills

Interpersonal skills

Proficiency in hotel management software

Strong organisational skills

Ability to multitask

Problem-solving skills

Professional appearance

Job description

ACCOR in Dubai is seeking a front desk agent to manage check-in and check-out processes, provide superior customer service, and resolve guest inquiries. The ideal candidate must speak English fluently and preferably Russian, with 1-2 years of experience in hospitality.

The role includes cashiering duties, knowledge of local attractions, and effective communication with guests from diverse backgrounds. A professional appearance and a commitment to exceptional service are required.