Front Desk Guest Experience Lead — Dubai

Accor Group; Dubai; On-site; AED 44,640 - 66,960; Full time

Benefits offered by this job

Access to employee benefits

Learning and development programs

Career growth opportunities

Job summary

Accor Group is seeking a Receptionist for their Dubai hotel. This key role involves being the first point of contact for guests, ensuring a memorable experience through professional service and effective communication.

Ideal candidates will have a service-oriented personality, relevant experience in hospitality, and fluency in English and Arabic. The position offers access to employee benefits, discounted rates at Accor hotels, and opportunities for career growth.

Qualifications

• Service-focused personality with a passion for hospitality.
• Prior experience using Opera or similar hotel management system.
• Fluency in English and Arabic; additional languages are an advantage.
• Bachelor's degree, diploma, or relevant certification.
• Previous experience in a five-star hotel.

Responsibilities

• Greet guests warmly and manage check-in/check-out processes.
• Respond promptly to guest requests and inquiries.
• Take initiative to personalize guest interactions.
• Promote hotel services and identify upselling opportunities.
• Maintain accurate records using Opera systems.
• Ensure compliance with hotel policies and service standards.
• Support smooth daily front office operations.

Skills

Service-focused personality

Fluency in English

Fluency in Arabic

Prior experience with Opera

Education

Bachelor's degree or relevant certification

Tools

Opera

Opera Cloud

Job description

Accor Group is seeking a Receptionist for their Dubai hotel. This key role involves being the first point of contact for guests, ensuring a memorable experience through professional service and effective communication.

Ideal candidates will have a service-oriented personality, relevant experience in hospitality, and fluency in English and Arabic. The position offers access to employee benefits, discounted rates at Accor hotels, and opportunities for career growth.