Guest Service Agent – Front Desk & Guest Experience

Arada; Sharjah; On-site; AED 33,000 - 67,000; Full time

Job summary

Arada invites a Guest Service Agent to join our front desk team in Sharjah, delivering a warm, professional experience from arrival to departure. You will handle check-in/check-out, guest requests, inquiries, reservations, and coordinate with other departments to ensure high standards of guest satisfaction.

The role requires 1–2 years in a front desk or guest services role, a diploma/degree in Hotel Management or related field, strong English, and familiarity with hotel PMS systems.

Qualifications

• Diploma or degree in Hotel Management, Hospitality, Tourism, or related field preferred.
• 1–2 years of experience as Guest Service Agent/Front Desk/Receptionist or similar hotel role.
• Previous UAE or GCC hotel experience is an advantage.
• Good knowledge of front office operations and guest service procedures.
• Experience with hotel PMS systems is preferred.
• Good knowledge of English is required; additional languages are an advantage.

Responsibilities

• Welcome and greet guests in a friendly, professional, and courteous manner.
• Perform guest check-in and check-out procedures efficiently and accurately.
• Verify guest information, identification, payment details, and reservation details.
• Provide guests with information about hotel facilities, services, policies, and local attractions.
• Handle guest inquiries, requests, complaints, and feedback professionally and promptly.
• Coordinate with Housekeeping, Maintenance, Reservations, F&B, and other departments to resolve guest requirements.
• Manage room assignments and ensure accurate updates in the hotel PMS.
• Process room charges, payments, deposits, refunds, and other transactions accurately.
• Handle cash and card transactions in accordance with hotel procedures.
• Assist guests with luggage, transportation arrangements, wake-up calls, and other services when required.
• Monitor room status and coordinate with Housekeeping to ensure rooms are ready for arrival.
• Maintain accurate guest records and ensure confidentiality of guest information.
• Promote hotel facilities, services, and available packages where appropriate.
• Handle telephone calls, emails, and guest correspondence professionally.
• Maintain a clean, organized, and welcoming front desk area.
• Follow hotel standards, SOPs, health and safety requirements, and security procedures.
• Support the Front Office team during busy periods, peak check-in/check-out times, and special events.
• Prepare and maintain daily reports and shift handover information.
• Escalate complex guest issues to the Front Office Supervisor or Duty Manager when required.

Skills

Customer service

Communication skills

English proficiency

Shift work

Front desk operations

Education

Diploma or degree in Hotel Management/Hospitality/Tourism

Tools

Hotel PMS systems

Job description

Arada invites a Guest Service Agent to join our front desk team in Sharjah, delivering a warm, professional experience from arrival to departure. You will handle check-in/check-out, guest requests, inquiries, reservations, and coordinate with other departments to ensure high standards of guest satisfaction.

The role requires 1–2 years in a front desk or guest services role, a diploma/degree in Hotel Management or related field, strong English, and familiarity with hotel PMS systems.