Bell Service Assistant at Crowne Plaza Dubai Marina

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality group is seeking a Bell Service Assistant for its Crowne Plaza Dubai Marina location. The role includes providing exceptional guest service, managing luggage deliveries, and maintaining communication across departments. Candidates should have at least 2 years' experience in a similar role at a four or five-star hotel, be detail-oriented, and have strong communication skills. This position offers opportunities for growth within a diverse and dynamic hospitality environment.

Qualifications

• Minimum of 2 years’ experience in a similar role in a four or five-star hotel.
• Technical proficiency in related software preferable.
• Ability to work with and engage teams from different cultures.

Responsibilities

• Receive Guests in a professional and friendly manner.
• Maintain effective communication with all related Departments.
• Ensure that the Guest luggage is carried correctly.

Skills

Strong verbal and written communication skills

Ability to multi-task

Quality oriented with focus on details

Job description

What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

Crowne Plaza Dubai Marina will be the perfect location that completely understands modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

Bell Service Assistant to join our enthusiastic team at Crowne Plaza Dubai Marina.

As a Bell Service Assistant you are responsible to provide professional and customer focused service to our guests, ensuring their every visit will become a memorable one and your role will include key responsibilities such as:

• Receive Guests in a professional and friendly manner, exceeding Guest expectation from arrival through to departure
• Maintain effective communication with all related Departments to ensure smooth service delivery
• Maintain an up to date knowledge of the Hotel and local services
• Maintain awareness of Guest profile through Opera Guest profile system
• Ensure that the Guest luggage is carried from arrival point to room and from room to departure point on check out
• Handle all messages, mail and packages for Guests and Colleagues, ensuring they are delivered at the appropriate time in a professional manner
• Deliver morning newspapers to rooms
• Deliver Guest messages and other deliveries immediately without delay in a professional manner
• Ensure concierge desk and store room is clean tidy and well organized
• Preferably applicant with a valid UAE Driving License

Ideally, you'll have a minimum of 2 years’ experience in a similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task & meet deadlines and technical proficiency in related software preferable.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We passionately believe that it’s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone.

We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster.