Bell Captain

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a dedicated supervisor for their bell desk operations. The ideal candidate has at least one year of supervisory experience in customer service, with strong communication and interpersonal skills. Responsibilities include overseeing transportation operations, training staff, and maintaining high service standards. The position requires organizational skills and the ability to handle multiple tasks, ensuring a pleasant experience for guests. Full-time employment with no remote work options is offered.

Qualifications

• Minimum of 1 year in a Supervisory position or equivalent in customer service.
• Strong ability to communicate and direct tasks effectively.
• Must maintain a calm and courteous demeanor with guests.

Responsibilities

• Supervise bell desk valet transportation and airport operations.
• Ensure all deliveries are recorded and completed properly.
• Train bell service staff to operate efficiently.
• Assist guests with transportation and inquiries.

Skills

Excellent written and verbal communication

Interpersonal and leadership skills

Highly organized and results-oriented

Problem-solving abilities

Fluency in English

Ability to handle multiple tasks

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Opera Property Management System

Job description

Responsibilities

• In charge of supervising bell desk valet transportation and airport operations
• Ensure all deliveries are recorded and documented.
• Ensure deliveries are completed in a proper courteous and timely manner
• Communicate effectively both verbally and in writing to provide clear direction and information to heartists in performing their tasks.
• Train bell service heartists so that they have the necessary skills to perform their duties with the maximum efficiency.
• Ensure the equipment are cleaned and maintained on a daily basis.
• Assist guests with transportation by liaising with our transportation and airport team.
• Ensure the areas are kept clean and stocked with supplies at all times including public spaces.
• Assist other departments as needed (i.e. housekeeping valet BusinessCenter etc.
• Maintain a safe working environment. Report and correct if possible any unsafe acts or conditions.
• Answer and assist with inquiries in person and on the phone providing information on the hotel and local area to guests.
• Market and upsell hotel rooms facilities and amenities whenever possible.
• Schedule the weekly bell desk staff operation as well as their breaks
• Respond to queries positively.
• Follow department policies procedures and service standards including all safety policies
• Report Lost & Found items.
• Perform other related duties as assigned or requested

Qualifications

• Excellent written and verbal communication interpersonal and leadership skills
• Highly organized resultsoriented with the ability to be flexible and work well under pressure
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Fluency in English secondary language preferred
• Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry
• Must have the ability to handle a multitude of tasks and Guest requests
• Computer proficiency in a Windows environment (Word Excel PowerPoint)
• Knowledge of Opera Property Management System an asset
• Ability to work cohesively with fellow heartists as part of a team
• Ability to focus attention on guest needs remaining calm and courteous at all times

Remote Work

No

Employment Type

Fulltime