Banking Help Desk Associate - Abu Dhabi

ADIB Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading banking institution in Abu Dhabi is seeking a Help Desk representative for branches. This role involves assisting customers with their banking inquiries and providing high-quality service. Candidates should have knowledge of banking products and services, and possess strong computer skills. The position is exclusively for UAE Nationals and offers an opportunity to grow within the banking sector.

Qualifications

• Requires knowledge of ADIB's Operational Policies & Procedures.
• Familiarity with service standards and regulations issued by the Central Bank of UAE.

Responsibilities

• Assist customers in banking requirements and maintain high service attitude.
• Execute distribution recording of customer instructions.
• Handle inquiries regarding products & services.

Skills

Knowledge of ADIB's Retail & institutional Banking products & services

Knowledge of UAE banking practices regulations & risks

Computer skills

Job description

A leading banking institution in Abu Dhabi is seeking a Help Desk representative for branches. This role involves assisting customers with their banking inquiries and providing high-quality service. Candidates should have knowledge of banking products and services, and possess strong computer skills. The position is exclusively for UAE Nationals and offers an opportunity to grow within the banking sector.