Banking Client Experience & Relations Officer

Emirates Islamic Bank; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in the UAE seeks a Customer Relationship Officer to address client problems and ensure satisfaction. The role includes resolving inquiries, managing transactions, and providing high-quality service. Candidates must have a Bachelor's Degree, relevant experience, and strong communication skills. Familiarity with banking products and UAE experience are preferred. This position offers an opportunity to enhance customer engagement and drive service excellence.

Qualifications

• Relevant education with minimum of Bachelor’s Degree.
• Relevant experience in similar job.
• UAE experience required.
• Knowledge of banking products and operations.
• Excellent oral and written communication skills.

Responsibilities

• Address customer problems and complaints to achieve satisfactory resolutions.
• Resolve client problems and respond to inquiries quickly and effectively.
• Ensure completion of client transactions in a timely and quality manner.
• Increase client satisfaction by providing high-quality service.
• Manage efficient paper-flow and maintain strict control of confidential documents.

Skills

Customer service

Problem-solving

Communication

Education

Bachelor’s Degree

Job description

A leading financial institution in the UAE seeks a Customer Relationship Officer to address client problems and ensure satisfaction. The role includes resolving inquiries, managing transactions, and providing high-quality service. Candidates must have a Bachelor's Degree, relevant experience, and strong communication skills. Familiarity with banking products and UAE experience are preferred. This position offers an opportunity to enhance customer engagement and drive service excellence.