B2B Sales Representative (Home)

Majid Al Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail and entertainment company in Dubai is seeking a B2B Sales Associate to enhance customer service and achieve sales targets. The ideal candidate will have a Bachelor's degree and 3-5 years of experience in the industry, particularly in luxury furniture. This role demands a strong command of English, excellent sales techniques, and a commitment to customer satisfaction. Join a friendly environment where you can thrive and grow your career!

Benefits

Positive and friendly work environment

Opportunities for personal and professional growth

Qualifications

• 3-5 years of industry experience, preferably in luxury furniture.
• Experience in a B2B sales environment.
• Ability to address customer concerns promptly.

Responsibilities

• Deliver outstanding experiences to B2B clients.
• Achieve set sales targets using creative strategies.
• Ensure customer issues are escalated properly.
• Support sales process alongside internal teams.
• Comply with all company operational standards.

Skills

Customer service excellence

Sales techniques

Product knowledge

Upselling and cross-selling

Strong communication in English

Education

Bachelor's degree

Job description

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

ROLE SUMMARY

The role will be responsible for delivering outstanding experience to all Business to Business (B2B) clients using appropriate sales techniques and product knowledge to achieve set sales targets. The role is also responsible to support deplete available stock, promote new products, and maintain accurate follow up for payment process and collection.

ROLE PROFILE

• Be the ultimate champion of Customer Service standards in line with Majid Al Futtaim guidelines, understanding customer needs and enabling the fulfillment of an exceptional experience for the customer.
• Ensure customer concerns are addressed promptly and professionally and escalated in a timely manner to the B2B Sales Manager.
• Support internal teams as and when required through the sales process ensuring maximum benefit to the business.
• Achieve set sales targets and use creative ways to exceed the same, keeping the customer in mind.
• Drive enhanced sales targets thorough product knowledge, taking opportunities to up sell and cross sell.
• Ensure awareness and understanding of product range and current instore promotion details, sharing the information with customers.
• Be responsible for payment process collection in all authorized modes.
• Take the lead to ensure operational standards are in line with company guidelines at all times.
• Comply with all security policies and regulations, minimizing exposure to stock loss.
• Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy.

REQUIREMENTS

• Bachelor's degree.
• 3-5 years industry experience
• Luxurious furniture background is a must.
• Strong command of English

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.