Automotive Service Advisor - Elevate Customer Experience

Robinson & Co (Singapore) Pte Ltd; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive group in Sharjah seeks a passionate Service Advisor to join their team. The role involves ensuring customer satisfaction, upselling services, and assisting with the overall aftersales journey. Ideal candidates should have 3-5 years of experience in automotive dealerships, strong communication skills in English, and a technical understanding of automotive products. This position offers a dynamic environment fostering growth and collaboration with experienced managers and workshop teams.

Qualifications

• Minimum of 3–5 years as a Service Advisor in an automotive dealership.
• A solid understanding of automotive products, processes, and technical details.
• Strong English communication skills; Arabic is a plus.

Responsibilities

• Create strong, long-lasting connections with customers.
• Drive monthly revenue through strategic upselling.
• Provide timely updates on vehicle progress.
• Handle customer complaints efficiently.

Skills

Customer service

Communication skills

Technical knowledge

Relationship building

Education

Diploma or Bachelor’s degree in Automobile/Mechanical Engineering

Tools

MS Office

SAP

Job description

A leading automotive group in Sharjah seeks a passionate Service Advisor to join their team. The role involves ensuring customer satisfaction, upselling services, and assisting with the overall aftersales journey. Ideal candidates should have 3-5 years of experience in automotive dealerships, strong communication skills in English, and a technical understanding of automotive products. This position offers a dynamic environment fostering growth and collaboration with experienced managers and workshop teams.