Automotive Service Advisor - Customer-Centric Upsell

AlFuttaim; Dubai; On-site; AED 66,960 - 111,600; Full time

Benefits offered by this job

Training and development opportunities

Structured dealership environment

Career progression opportunities

Job summary

AlFuttaim in Dubai is seeking a Service Advisor to manage the customer service journey in their automotive division. You will be the primary contact for customers, facilitating a seamless experience while supporting service revenue growth.

The ideal candidate will possess strong communication skills, technical understanding of vehicle services, and a customer-centric attitude. This full-time role offers opportunities for development and is key to maintaining high customer satisfaction.

Qualifications

• Experience as a Service Advisor in automotive dealership.
• Ability to manage multiple customers in a fast-paced environment.
• Professional appearance with confident interpersonal skills.

Responsibilities

• Provide professional assistance to customers at vehicle drop-off.
• Prepare job estimates and explain repairs clearly.
• Manage job cards in coordination with workshop teams.
• Keep customers informed on job status and costs.
• Promote value-added services to achieve revenue targets.

Skills

Customer service skills

Communication skills

Sales-oriented mindset

Technical understanding of vehicle services

Tools

Dealer management systems

Service software

Job description

AlFuttaim in Dubai is seeking a Service Advisor to manage the customer service journey in their automotive division. You will be the primary contact for customers, facilitating a seamless experience while supporting service revenue growth.

The ideal candidate will possess strong communication skills, technical understanding of vehicle services, and a customer-centric attitude. This full-time role offers opportunities for development and is key to maintaining high customer satisfaction.