Automotive Foreman Multibrand & Diagnostic Technician

Qureos Inc; United Arab Emirates; On-site; AED 80,000 - 100,000; Full time

Job summary

An automotive service company in the United Arab Emirates is seeking an Automotive Foreman to oversee daily workshop operations. The ideal candidate will have 5+ years of automotive repair experience, with strong leadership and technical skills. Responsibilities include supervising technicians, diagnosing vehicle issues, and ensuring high service quality. Proficiency in diagnostic tools and service management software is required.

Qualifications

• Minimum of 5 years of experience in automotive repair, with at least 2 years in supervision.
• Strong diagnostic and repair knowledge of multiple brands.
• Ability to lead, mentor, and motivate a team.

Responsibilities

• Oversee workflow in the service center and supervise technicians.
• Diagnose complex vehicle issues and ensure quality assurance.
• Communicate job progress to service advisors and ensure customer satisfaction.

Skills

Technical knowledge of multiple vehicle brands

Leadership and mentorship

Problem-solving skills

Time-management abilities

Communication skills

Tools

Diagnostic tools

Service management software

Job description

The Automotive Foreman is responsible for overseeing the daily operations of the workshop, ensuring efficient workflow, quality repairs, and timely service delivery. The role involves supervising a team of technicians, diagnosing complex vehicle issues, coordinating repairs, and maintaining high standards of customer service.

Overview

Workshop Management & Supervision

• Oversee and coordinate the workflow in the service center, ensuring efficient job allocation and timely completion.
• Supervise a team of technicians, mechanics, and apprentices, providing guidance and support.
• Ensure adherence to standard operating procedures (SOPs) and safety protocols.
• Conduct daily briefings to assign tasks, discuss challenges, and set productivity goals.

Technical Expertise & Quality Control

• Diagnose and troubleshoot complex vehicle issues across multiple brands.
• Provide technical assistance and mentorship to technicians.
• Inspect completed jobs for quality assurance and compliance with manufacturer standards.
• Keep up-to-date with the latest automotive technologies, diagnostic tools, and repair techniques.

Customer Service & Communication

• Communicate with service advisors regarding job progress, delays, and repair recommendations.
• Assist in explaining technical issues to customers when required.
• Ensure customer satisfaction by delivering high-quality service and resolving complaints efficiently.

Inventory & Resource Management

• Monitor parts availability and coordinate with the parts department for timely procurement.
• Ensure proper use and maintenance of workshop tools and equipment.
• Maintain accurate records of repairs and inspections in the CRM software system.

Training & Development

• Provide ongoing training and skill development to technicians.
• Conduct performance evaluations and recommend improvement plans for workshop staff.

Qualifications & Skills

• Experience: Minimum of 5 years of experience in automotive repair and maintenance, with at least 2 years in a supervisory role.
• Strong technical knowledge of multiple vehicle brands, including diagnostics and repair procedures.
• Ability to lead, mentor, and motivate a team.
• Excellent problem-solving and decision-making skills.
• Strong organizational and time-management abilities.
• Proficiency in using diagnostic tools and service management software.
• Good communication skills and customer service orientation.

Language Skills

• Preferably English / Arabic speaking

Other Skills and Abilities

• Familiar with all kinds of service equipment and tools and their usage
• Have a UAE driving licence