Asst. Guest Relations Manager

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality establishment in Abu Dhabi is seeking a Guest Relations Supervisor to enhance guest experiences through personalized service and team guidance. This role requires strong communication skills, prior experience in hospitality, and a commitment to sustainable practices. The ideal candidate will oversee guest relations, ensure compliance with safety standards, and coordinate services across departments, providing exceptional customer care and fostering an environment of excellence.

Benefits

Competitive salary that reflects industry standards

Training and development opportunities

Comprehensive health insurance coverage

Employee recognition programs

Work-Life balance policies

Social events and activities

Transportation services

Employee wellness programs

Qualifications

• Prior experience in guest relations or front office.
• Commitment to sustainable practices.
• Compliance with local legal requirements and food safety regulations.

Responsibilities

• Greet guests and handle special requests.
• Guide guest relations staff.
• Respond to guest concerns promptly.
• Coordinate with departments for service needs.
• Collect guest feedback for improvements.

Skills

Strong communication and customer service skills

Problem-solving aptitude

Multilingual skills

Education

Degree or diploma in Hospitality or related field

Job description

Company Description

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features:

• Stunning Waterfront Setting: Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
• Luxurious Accommodations: Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
• World-Class Dining: Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
• State-of-the-Art Facilities: Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
• Exceptional Service: At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

Job Description

• Guest Interaction: Greet guests, handle special requests, and ensure personalized experiences.
• Team Supervision: Guide and support guest relations staff in delivering top-tier service.
• Issue Resolution: Respond to guest concerns with professionalism and promptness.
• Coordination: Work with departments to fulfill guest preferences and service needs.
• Feedback: Collect guest feedback and contribute to service improvement plans.

Qualifications

• Language: Russian
• Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.
• Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.
• Food Safety & Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.
• Skills: Degree or diploma in Hospitality or related field.; Prior experience in guest relations or front office.; Strong communication and customer service skills.; Problem-solving aptitude and attention to detail.; Multilingual skills are an advantage.

Working Conditions

Full-time position

• Rotational shifts including evenings, weekends, and holidays

Additional Information

• Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement: Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits: Comprehensive health insurance coverage.
• Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work-Life Balance: Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
• Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities: Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
• Transportation Services: Transportation services.
• Employee Wellness Programs: Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.