Associate Customer Success Manager (Performance Marketing) - Dubai

ROI Hunter; United Arab Emirates; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading SaaS company is seeking a Customer Success Manager to support clients in optimizing their digital promotions. This hybrid role requires a minimum of 2 years of experience in performance marketing, excellent communication skills, and a passion for data analytics. You'll onboard new clients and provide insights to drive their success. If you're a proactive individual excited to work with a talented team, this position based in the UAE is for you.

Benefits

30 days of holiday

Education budget

Quarterly performance bonus

Phone allowance

Flight ticket allowance

Vacation allowance

Work from home subsidy

Company and team events

Qualifications

• Minimum of 2 years in Customer Success or Account Management.
• Experience in Performance Marketing environment.
• Passion for marketing technology and data insights.

Responsibilities

• Onboard clients to our SaaS platform and conduct regular business reviews.
• Provide analytical insights to elevate clients' outcomes.
• Develop strategies for scalable digital promotions.

Skills

Customer success management

Performance marketing

Data analytics

Excellent communication skills

B2B relationship management

Fluent English

Knowledge of Google and Meta Ads

Job description

Who are we looking for?

We are seeking a Customer Success Manager or Account Manager with strong experience in Performance Marketing who is passionate about helping clients find and promote their best products while using (and co‑creating) a unique SaaS solution. We are proud partners of Meta, Google and Snapchat and through our Product Performance Management platform we influence every 43rd online purchase worldwide, working with major retailers like Adidas, Damas Jewellery, Landmark Group, 6thStreet and others.

Where?

It’s a hybrid set-up where you will balance working from home and in our JLT Office.

When?

As soon as it is possible for you.

About the role

Our Customer Success Managers work as strategic partners to our clients, big e‑commerce retailers, and help them to scale their digital promotions and commercial activities and thus make their businesses more profitable and sustainable. You will be responsible for the full customer cycle—from onboarding the client into our SaaS platform up to regular business reviews and renewals, being their partner through strategies and successes. By providing tailor‑made analytical and business insights you will support your clients in elevating their ROAS, ROI and revenue. We work with medium and large enterprise clients across the EMEA – you will be assigned a portfolio of clients mainly from Middle East, Africa, India and partly from Europe too.

What will you learn?

In this role you can learn more about the e‑commerce business and the strategies behind the success of top brands, how to get data insights and translate them into action points, how to create case studies and educate our clients to adopt new approaches or platform features to become even more successful. You will also learn about cross‑team collaboration within a unique culture of a company that creates the future in the e‑commerce world.

About you

You should like a fast‑paced environment where things change once we have a better solution. You already have a minimum of 2 years of experience as a Customer Success or Account Manager (direct responsibility for a B2B client portfolio) within the Performance Marketing environment, ideally from a MarTech/AdTech company. Marketing technology is your passion and you have at least some knowledge about Google and Meta Ads (or you already are an expert). Business acumen and data analytics come second nature to you. The company culture is important for you. You want to be surrounded by smart and friendly people who enjoy working together. You speak fluent English. Arabic is a big plus. You are based in Dubai and willing to commute to the JLT Office (during onboarding home office only on Fridays, after onboarding according to the agreement with your leader). If you are based in Saudi Arabia, it could work too! You are open to occasional travels to meet our clients personally for regular business reviews.

What it's like to work in the CSM team

The EMEA CSM team has 8 people with two amazing and supportive leaders for UK&Cee and for MEAA. The team works together, inspires each other and always looks for ways to enjoy the time together. You will be working closely with experts like Shelley, Jason, Vitoria and the rest of our superstars across the team and the company.

Perks & Benefits

• 30 days of holiday
• Education budget for your development
• Quarterly performance bonus (or commission)
• Phone allowance
• Flight ticket allowance
• Vacation allowance
• WFH subsidy (€150 once per quarter)
• Company and team events (online & offline)

We care about

• Autonomy and flexibility – we trust each other. Impact and delivered outcomes are more important than spending the whole day in the office with poor results. We can choose the approach and solutions to our work tasks as long as we can deliver the outcomes. To achieve that we all must be accountable, self‑driven and proactive.
• Learning together and our growth – we won’t go far if we hide our findings or hoard our knowledge. It’s all about collaboration and discussions. We love feedback. We support each other, as well as our personal development and education based on our job needs.
• Openness – Questions? Assumptions? Feel free to ask & be prepared for honest answers.
• Each other – You’ve seen the perks and benefits. But there are times in life when all that matters is just the right person next to you who genuinely cares and is ready to listen over a cup of coffee. And that is what we cherish the most about Hunters.

Your hiring journey with us

1. Complete a quiz to show your CSM and performance marketing knowledge.
2. Meet our Recruiter to understand the role and share your story.
3. Get to know your future leader and align on mutual expectations.
4. Discover more about the role by completing an activity including having our expert as your buddy.
5. Show your skills during the presentation to your future leader and other experts.
6. Get the job offer.

Who we are

Start‑up originally from Brno, CZ, but now operating worldwide. Helping companies through our Product Performance Management platform with scaling their digital promotions and commercial activities. Being really good at that – influencing every 43rd online purchase worldwide, working with major retailers like Adidas, Boohoo, M&S, River Island, and Farfetch. Learn more in this video. Official partner for the big players – Meta Business & Instagram, Google and Snapchat. Proud employer of over 90 Hunters around 4 continents, 20 nationalities on board.

Do you like what you’ve seen? Apply now & let’s learn more about each other! In the meantime, you can get to know us better on our LinkedIn and Instagram.