Assistant SPA Manager

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant SPA Manager to lead spa operations and enhance guest experiences. This role involves overseeing daily operations, developing long-term strategies, and leading a talented team to deliver exceptional service. You will promote teamwork and collaboration, ensuring that all team members are trained to the highest standards. The company offers a unique opportunity for personal and professional growth, along with a chance to make a positive impact through Corporate Social Responsibility initiatives. If you have a passion for hospitality and a drive for excellence, this position is perfect for you.

Benefits

Employee benefit card for discounts

Learning programs

Opportunity for talent development

Corporate Social Responsibility activities

Qualifications

• Minimum 2 years in a similar role in a 5-star luxury hotel.
• Strong team leader with proven track record in hospitality.

Responsibilities

• Oversee daily spa operations and manage staff performance.
• Develop strategies for service excellence and revenue maximization.

Skills

Team Leadership

Guest Service Excellence

Analytical Thinking

Attention to Detail

Sales Promotion

Education

Experience in Luxury Hotel Management

Job description

As a Assistant SPA Manager, you will lead the SPA operations to drive success through strategic leadership and ensure exceptional guest experiences.

What you will be doing:

• Oversee and manage all day-to-day spa operations to meet business objectives.
• Develop long-term strategies, performance benchmarks, and standards to deliver consistent high-quality service.
• Lead recruitment efforts to attract top talent across therapists, technicians, and front desk staff. Recruit, train, develop, and lead the spa team to deliver high performance and guest satisfaction.
• Promote teamwork and a collaborative environment, placing emphasis on service excellence.
• Provide direction, coaching, and motivation to team members, setting clear expectations and goals.
• Participate in hotel leadership meetings and cross-department collaboration.
• Create and manage staff schedules aligned with business demands, special events, and operational priorities.
• Ensure all team members are trained to the highest standard.
• Promote and sell spa services and treatments to maximize revenue.
• Monitor individual retail performance, providing coaching and incentives to drive sales.
• In collaboration with other key departments, plan and execute spa promotions and seasonal packages, evaluating success and ROI.

Qualifications:

• Minimum experience of two years in a similar role in a 5-star luxury hotel.
• Proven team leader with a high level of energy and motivation and a proven track record of living the company’s values.
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.

Additional Information:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

Remote Work:

No

Employment Type:

Full-time