Assistant SPA Manager

As a Assistant SPA Manager, you will lead the SPA operations to drive success through strategic leadership and ensure exceptional guest experiences.

What you will be doing:

• Oversee and manage all day-to-day spa operations to meet business objectives.
• Develop long-term strategies, performance benchmarks, and standards to deliver consistent high-quality service.
• Lead recruitment efforts to attract top talent across therapists, technicians, and front desk staff. Recruit, train, develop, and lead the spa team to deliver high performance and guest satisfaction.
• Promote teamwork and a collaborative environment, placing emphasis on service excellence.
• Provide direction, coaching, and motivation to team members, setting clear expectations and goals.
• Participate in hotel leadership meetings and cross-department collaboration.
• Create and manage staff schedules aligned with business demands, special events, and operational priorities.
• Ensure all team members are trained to the highest standard.
• Promote and sell spa services and treatments to maximize revenue.
• Monitor individual retail performance, providing coaching and incentives to drive sales.
• In collaboration with other key departments, plan and execute spa promotions and seasonal packages, evaluating success and ROI.

Qualifications:

• Minimum experience of two years in a similar role in a 5-star luxury hotel.
• Proven team leader with a high level of energy and motivation and a proven track record of living the company’s values.
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.

Additional Information:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

Remote Work:

No

Employment Type:

Full-time