Assistant Security Manager Farnek Services LLC

Qureos Inc; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading security firm in Dubai seeks an experienced Operations Manager to support the Associate Director in achieving departmental goals. Responsibilities include supervising daily operations, managing team performance, and ensuring compliance with legal standards. Candidates should have a bachelor's degree and at least 6 years of experience in a similar role. Strong organizational and communication skills are essential for this role.

Qualifications

• Minimum 6 years in a similar role.

Responsibilities

• Support the Associate Director of Security in achieving departmental goals.
• Supervise day-to-day operations and ensure compliance.
• Manage team discipline and performance appraisals.
• Conduct regular meetings for performance and satisfaction.
• Coordinate training and licensing compliance.

Skills

Strong organizational awareness and professionalism

Team leadership and operational planning

Customer service excellence

Adaptability and effective communication

Education

Bachelors degree

Job description

Job Purpose:

• Support the Associate Director of Security in achieving departmental goals.
• Supervise day-to-day operations, resolve issues and ensure compliance with company and legal standards.
• Manage team discipline, performance appraisals and HSE responsibilities.

Key Accountabilities:

• Conduct random site inspections (day/night) to ensure performance and compliance.
• Motivate discipline and communicate regularly with team members.
• Investigate incidents and report to SIRA/ASSD.
• Manage administrative duties, leave planning, appraisals and reporting.
• Coordinate with Accounts for payment follow-up and collections.
• Handle client communication and complaints within 24 hours.
• Oversee vehicle and property use by staff.
• Coordinate SIRA/PSBD licensing and training.
• Manage deployment relievers and replacements.
• Conduct customer meetings to ensure KPIs and satisfaction.
• Oversee HSE compliance and report incidents within 12 hours.
• Ensure site resources (water, shade, toilets) and accommodation standards.

Detailed Responsibilities:

A. Operations Management

• Plan monthly schedules, appraisals and supervisor visits.
• Conduct audits, site surveys and risk assessments.
• Ensure continuous improvement in deployment and staff welfare.

B. Customer Management

• Schedule regular meetings and ensure zero absenteeism and high satisfaction.
• Seek opportunities for organic growth.

C. Administration

• Standardize and deliver monthly reports.
• Oversee invoice documentation and submission.

D. Training

• Ensure compliance with SIRA licensing.
• Manage in-house on-site and digital training (via Farnek Buddy).

E. Department Monthly Report

• Summarize activities, challenges and achievements monthly.

Key Performance Indicators

• Operations Management: 40%
• Customer Management: 20%
• Administration: 15%
• Training: 15%
• Department Report: 10%

Qualifications & Experience

Education: Bachelors degree

Experience: Minimum 6 years in a similar role

Skills & Competencies:

• Strong organizational awareness and professionalism
• Team leadership and operational planning
• Customer service excellence
• Adaptability and effective communication>