Assistant Sales Manager

Marriott Hotels Resorts; Abu Dhabi Emirate; On-site; AED 40,000 - 55,000; Full time

Job summary

A leading hospitality chain in Abu Dhabi is looking for a dedicated individual to enhance guest satisfaction in a rewarding environment. The ideal candidate will possess strong sales techniques and conflict resolution skills, with at least 2 years of related experience. Responsibilities include resolving guest requests, promoting loyalty programs, and assisting in employee training. Candidates should have a high school diploma and a commitment to exceptional customer service. Join a diverse workforce that values inclusivity and teamwork.

Qualifications

• At least 2 years of related work experience in a customer service role.
• Ability to communicate clearly and professionally with guests.
• Strong customer focus and ability to anticipate guests' needs.

Responsibilities

• Resolve guest calls, requests, or problems professionally.
• Promote brand awareness and loyalty programs.
• Assist management in training and motivating employees.

Skills

Sales techniques

Conflict resolution

Customer service

Team collaboration

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Contact appropriate individual or department (e.g. Sales Data Administration Accounting) as necessary to resolve guest calls requests or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott including upselling. Determine and give complimentaries to guests as gifts for their patronage (e.g. rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes and cancellations received by phone, fax or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer record and process all guest calls, requests, questions or concerns. Perform general office duties to support Sales & Marketing (e.g. filing, sending emails, typing faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.

Required Experience

• Manager