Assistant Revenue and Reservations Manager

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking an experienced professional to oversee hotel reservations. This role includes managing day-to-day operations, optimizing revenue strategies, and ensuring high levels of guest satisfaction. The ideal candidate will have a degree in Hospitality Management and at least 4 years of experience in revenue management within the hospitality sector, along with a strong understanding of PMS systems and a proven track record of strategic pricing. This is a full-time position with no remote work options.

Benefits

Free stays at 25hours hotels

Generous discounts at bars and restaurants

Great offers from cooperation partners

Staff parties and events

Qualifications

• 4 years of experience in revenue management and reservations.
• Strong background in PMS.
• Proven track record of optimizing revenue.

Responsibilities

• Oversee hotel reservations department operations.
• Train a team for optimal performance.
• Develop strategies to maximize room revenue.

Skills

Revenue management

Guest satisfaction

Communication

Data analysis

Problem solving

Education

Bachelor’s degree in Hospitality Management or related field

CHRM Certification

Tools

PMS

Job description

Responsibilities

• Oversee and manage the day‑today operations of the hotel reservations department ensuring smooth and efficient processes.
• Develop and maintain the department schedule, ensuring appropriate coverage to handle reservation calls, minimizing loss of calls and ensuring a high level of conversion into bookings.
• Supervise and train reservations staff, providing guidance, support and ongoing performance feedback.
• Handle complex guest inquiries, resolve issues and provide solutions to maximize guest satisfaction without loss of revenues.
• Ensure exceptional customer service by promptly responding to guest inquiries, requests, complaints and ensuring there is not loss of business.
• Collaborate with other hotel departments to ensure seamless guest experiences and effective communication.
• Maintain positive relationships with guests, travel agents, corporate clients and other stakeholders.
• Anticipate guest needs and personalize service to enhance the guest experience.
• Handle reservation changes, cancellations and special requests in a professional and efficient manner.
• Generate regular reports on reservation statistics, occupancy and revenue performance.
• Foster a positive and collaborative work environment within the reservations department.
• Coordinate with other hotel departments such as front office, sales and marketing to ensure seamless operations.
• Conduct regular meetings with the reservations team to communicate updates, goals and performance expectations.
• Conduct annual reviews, recommend appropriate succession plan for employee development to ensure the sustainability of the reservation department.
• Monitor reservations and revenue systems and ensure accurate and up‑to‑date availability rates and inventory across all channels.
• Develop action plans to reach daily / monthly / yearly KPIs.
• Complete all rooms forecasting to accurately project demand and pick up for groups and transient both short and long term.
• Maintain records pertaining to market segments, transient pace numbers, forecasts and other rooms data.
• Coordinate updates / stay restrictions or rate changes to reflect the hotel selling strategy in response to market demand.
• Record competitive set pricing and yield strategies and complete analysis on the market and its opportunities based on competition and previous history.
• Ensure rate leakages are handled and solved in a timely manner. Use Fornova system to resolve all the rate leakages for all connected partners.
• Develop and implement strategies to optimize room revenue and occupancy levels.
• Analyze market trends, competitor pricing and demand patterns to make informed decisions in collaboration with Cluster Director of Revenue Management.
• Monitor and adjust room rates based on market conditions and demand fluctuations in collaboration with Cluster Director of Revenue Management.
• Ensure rate plans are correctly indexed / loaded and distributed to all channels.
• Utilize revenue management tools and systems to forecast demand and maximize revenue potential.
• Analyze data to identify trends, opportunities and areas for improvement.
• Provide insights and recommendations to the management team based on analysis.
• Group rate evaluation of high demand exhibitions.
• Prepare the weekly RevMax meetings and ensure completion of slides by all allied departments.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Finance or a related field.

• A relevant certification in revenue management (e.g. CHRM Certified Hospitality Revenue Manager) is an advantage.

• 4 years of experience in revenue management and reservations within the hospitality industry, preferably in lifestyle or boutique hotels.

• Strong background in PMS.

• Proven track record of optimizing revenue, managing inventory and setting strategic pricing.

Benefits

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world.
• Benefit from great offers from our numerous cooperation partners.
• Be part of our hilarious staff parties and much more...

Remote Work

No

Employment Type

Fulltime