Assistant Outlet Manager - Lobby Lounge

So!; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Ras Al Khaimah is seeking a supervisory role to assist with daily operations, ensuring guest satisfaction. Candidates should have a diploma in Hospitality Management, at least 2 years of experience in food and beverage service, and fluency in Russian. The role comes with competitive compensation and development opportunities.

Benefits

Competitive package

Development opportunities

Qualifications

• Minimum 2 years of experience in food and beverage service.
• At least 1 year in a supervisory role.
• Detail-oriented with strong organizational skills.

Responsibilities

• Assist in managing day-to-day operations.
• Greet and interact with guests to ensure satisfaction.
• Supervise and motivate the outlet team.
• Assist in managing stock levels.
• Support in achieving outlet financial targets.

Skills

Fluency in Russian

Leadership skills

Excellent communication

Customer service abilities

Proficiency in POS systems

Knowledge of food trends

Education

Diploma or degree in Hospitality Management

Tools

Microsoft Office Suite

Job description

Overview

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Responsibilities

• Operational Support: Assist in managing the day-to-day operations of the outlet, ensuring smooth service delivery, adherence to brand standards, and optimal guest experience.
• Guest Relations: Greet and interact with guests, ensuring satisfaction and handling any complaints or requests promptly and professionally.
• Team Supervision: Supervise and motivate the outlet team, assign duties, provide training, and ensure staff performance aligns with company standards.
• Inventory Control: Assist in managing stock levels, including ordering, receiving, and monitoring usage to minimize waste and maintain cost control.
• Financial Oversight: Support in achieving outlet financial targets by monitoring expenses, upselling, and contributing to revenue generation strategies.
• Compliance: Ensure health, safety, and hygiene regulations are strictly followed within the outlet.
• Collaboration: Work closely with the Outlet Manager and other departments to coordinate service, events, and special promotions.
• Reporting: Provide feedback and reports to the Outlet Manager on sales performance, staff issues, and guest feedback.
• Problem-Solving: Resolve operational issues efficiently and take initiative to improve guest service and outlet performance.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 2 years of experience in food and beverage service, with at least 1 year in a supervisory role.
• Fluency in Russian (spoken and written) is required; additional languages are an advantage.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Proficiency in POS systems and Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of food and beverage trends and service techniques.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Detail-oriented with strong organizational skills.

Additional Information

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.