Assistant Outlet Manager - All-Day Dining

21c Museum Hotels; Dibba Al Fujairah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in the UAE is seeking an experienced Assistant Outlet Manager. This role involves supervising the daily operations of the all-day-dining buffet restaurant to ensure service excellence and guest satisfaction. The ideal candidate will have 2–3 years of supervisory experience in a luxury hospitality setting, alongside strong leadership skills and a passion for hospitality.

Qualifications

• Minimum 2–3 years of supervisory experience in a luxury all-day dining restaurant.
• Strong understanding of service excellence and attention to detail.
• Flexibility to work in a fast-paced, guest-focused environment.

Responsibilities

• Supervise daily restaurant operations for breakfast, lunch, and dinner service.
• Ensure service standards align with five-star hotel expectations.
• Greet and interact with guests, handling feedback and complaints.

Skills

Leadership skills

Hospitality passion

Team management

Interpersonal communication

Job description

Company Description: Fairmont Fujairah Beach Resort, an idyllic luxury resort in the United Arab Emirates.
Nestled amongst the hidden valleys of the majestic Al Hajar Mountains, Fairmont Fujairah Beach Resort lies along the coastal region of Dibba, the second largest town in the emirate of Fujairah. Set against a dramatic backdrop of rugged terrain, travelers can expect to discover a destination lauded for its natural beauty, with archeological and heritage sites all within easy accessibility from the resort.

We are seeking a dynamic and experienced Assistant Outlet Manager who will play a key leadership role in the day-to-day operations of the hotel’s all-day-dining buffet restaurant. This role supports the Outlet Manager in overseeing service excellence, guest satisfaction, staff supervision, and operational efficiency. The ideal candidate must have strong leadership skills, a passion for hospitality, and experience in managing high-volume buffet operations within a luxury hotel setting.

Responsibilities:

• Supervise daily restaurant operations for breakfast, lunch, and dinner service.
• Ensure service standards align with five-star hotel expectations and brand guidelines.
• Monitor buffet presentation, food safety standards, and guest traffic flow.
• Coordinate with kitchen and stewarding teams to ensure timely replenishment and cleanliness.
• Greet and interact with guests, handling feedback and complaints professionally.
• Ensure high levels of guest satisfaction through personalized service.
• Monitor guest feedback channels (e.g., in-person, and digital reviews) and report trends.
• Lead and supervise service staff, including hosts, servers, and bussers.
• Assist in monitoring departmental budgets, cost control, and labor productivity.
• Support inventory management, ordering of supplies, and stock rotation.
• Ensure accurate daily reports, shift checklists, and billing procedures.
• Maintain compliance with local food safety regulations.

Qualifications:

• Minimum 2–3 years of experience in Food & Beverage all-day dining restaurant in supervisory role within luxury hospitality.
• Strong understanding of service excellence and attention to detail.
• Excellent interpersonal, communication, and team management skills.
• Knowledge of LQA standards is an advantage.
• Flexibility to work in a fast-paced, guest-focused environment.